Scott Smith Email & Phone Number

Memphis Metropolitan Area

Greater Memphis Area

Back-Up Management via Veeam Management ConsoleResponsible for all SCCM imaging, SCCM Assistant Admin. (Query writing, software pushes, DP updates, Collection Management, etc)Off-site desktop support, management, and deployment (US, China, Australia, and Florida)Assists with anti-virus, spam and general e-mail administration and support Mobile device support (Apple, Android, and Windows)Implemented 5S for equipment/ Asset recycling programAbility to Analyze and evaluate programs, products, services and/or systems in order to support customer needs and/or resolve problemsActive Directory (Credential management, Organizational Unit moves, etc)Hardware research and equipment quotesAbility to provide superior customer service and efficient problem resolutionMaintains PC, software inventory cataloging, and media (CDs, User Manuals, etc.)Follows Quality System Standard Operating Procedures (SOPs), MIS Narratives (Sarbanes Oxley Requirements) and any other MIS associated documentation to complete the task on hand

Springfield, Illinois Area

Responsible for installation, configuration, troubleshooting, and testing for site infrastructure equipment. This includes network equipment, desktops/laptops, servers, printers, and other peripheralsPerform site surveys, asset management, and deployment of infrastructure assets to various site locationsInstall and configure software on the end-user’s devices using appropriate guidelines and requirementsRegularly interface with customers to troubleshoot problems, gather information, provide guidance, and coordinate site activitiesAccurately document all actions taken related to the deployment and support activitiesUnderstand and support organization’s policies, procedures, processes, goals, and objectives

Peoria, Illinois Area

Basic-to-intermediate PC software and/or hardware systems support Support via telephone or e-mail in accordance with service level requirementsMaintaining virus protection, OS & service packs, general operations, and providing back-up and disaster recoveryDesktop supportManaging the XP to Win7 PC refresh for my siteEffectively communicate with technical and non-technical audiencesHandling print queue issuesInstalling, physically moving, changing/upgrading, and disposing of computer hardware and software productsWireless\Lotus Notes profile configurationZebra printer support

Peoria, Illinois Area

Customer ServiceMaintain advanced product knowledgeTrain new employees on how to use the enterprise systems (SMS)POS Hardware installs