Scott Thibodeau Email & Phone Number

Provide Emergency Medical Services

 Assisted with creating the Incident Management processes Assumed responsibility for the BCM Monthly Incident Tracker Created and maintain the High and Urgent distribution lists for Incidents Moderated Incident Bridge lines Responded to critical outages on an call basis Worked with Production Control to gain Batch job processing efficiencies.

Winchester, Kentucky

 Responsible for restoration teams of 5 – 20 people providing resolution for network and telecom outages Implemented 20 new or existing accounts onto the VOIP platform Responded to critical outages on an on-call basis Maintained client contact lists and published Statement of Impact and Response to Operations Problem notifications

Winchester, Kentucky

 Supervised 50 direct reports including hiring, scheduling and evaluating performance Resolved problems relating to equipment performance, output quality and work schedules Identified and resolved discrepancies and errors Examined procedures and recommended changes to save time, labor and other costs and to improve quality control and operating.

Class Certificate Of Completion, Emergency Medical Technology/Technician (Emt Paramedic), B

Activities and Societies: National Registry - EMT Certified

Information Technology

Information Technology