-Managed team of 3 responsible for executing all distribution agreements for company’s 4,300 independent distributors.-Received, assigned for review, and processed until completion all requests from the company’s independent distributors to post their independent distributorship for sale.-Monitored and analyzed the operations and operating costs of company operated routes.-Reviewed and, where/when applicable, updated independent distributor log.-Maintained monthly scorecard detailing all independent distributorship transactions.

-Directed team of 9 that received inquiries daily via phone/e-mail from company’s over 4,300 independent distributors. Team fielded 1,500 inquiries per week on average.-Reviewed and analyzed operations of department, strategically identifying ways to enhance support, implement solutions, and achieve the desired excellent customer relationship.-Interviewed, hired, and trained new team members.-Developed measurable performance objectives for team members and conducted mid-year and year-end reviews with direct reports to discuss progress.-Identified training opportunities to develop the team and facilitated training sessions.-Held weekly team meetings to discuss inquiry trends/ongoing issues.-Prepared quarterly presentation to present to manager and team, reviewing Key Performance Indicators (KPI) and detailing the health of the department.-Participated in key cross-functional meetings, collaborating with other departments to make sure all were aligned and speaking with one voice.-Ensured the company’s independent distributors and field sales force received detailed communications.-Served as one of the primary liaisons between the company’s field sales force and corporate office.

-Fielded an average of 35 inquiries per day.-Subject matter expert on technical equipment and billing issues.-Promptly attended to escalated inquiries.-Created weekly staff schedule to match inquiry flow.-Assisted Team Lead by overseeing and assessing performance of Representatives.-Promoted to Manager after two years.

-Fielded an average of 35 inquiries per day.-Demonstrated professional etiquette and patience, resulting in higher comfort level and increased satisfaction.-Resolved issues while identifying problems and taking appropriate corrective action.-Promoted to Senior Representative after two years.