Metering Specialist
Current• Troubleshooting IHD’s, trying to reinitiate communication remotely, if unsuccessful, dealing with the decommissioning and recommissioning of such Devices, which ensures that customers can see their usage in real time.• Ensuring meters remain communicating; where problems arise, follow troubleshooting process centred around: power cycles, reboots, account updates, site investigation and Meter Exchanges; ultimately to ensure that customers can be billed seamlessly according to their usage. Manning a recommission project - it is vital to uphold stakeholder communication; set standards and outline procedures; obtain respective progress reports from third parties such ESG and AES; driving process improvement from site feedback.• Supporting a variety of metering workstreams to maximise their efficiencies, establishing areas of weakness and bringing forth innovation to mitigate risks.• Harnessing the use of process guides and process mapping to help bring to life workflows, ensuring that our department can identify, familiarise and appreciate all the elements that go into processes.