• Assist a monthly average of 100+ customers in selecting vehicles to match their budget and expectations• Offer thorough explanations regarding 30+ vehicles’ performance and benefits. Deliver high-quality professional presentations• Build strong rapport with customers – earned 30% returning customers.• Maintain 92% customer satisfaction over all car deals• Negotiate pricing and financing options averaging 12-15 sales a month

• Directed operations and business functions for the property with 75 rooms, 1350 square feet of meeting space, $1 million in annual room revenues and 30+ employees.• Responsible for all financial aspects of business; maintaining inventories, purchasing for all outlets of hotel, forecasting and budgeting daily revenues and expenses• Secured new business and expanded the client base by planning and executing dynamic marketing and advertising campaigns with local newspapers, and the Chamber of Commerce.• Maximized revenues by increasing the average daily rate (ADR) through Internet based third-party wholesalers.• Evaluated and re-negotiated all vendor services contracts, resulting in a 20% annual savings while maintaining quality.• Improved team member satisfaction scores in all hotel operational areas by 30%.

• Responsible for leadership of daily tasks, with a personal emphasis on training and development of staff• Regularly met and exceeded both budget and sales goals• Managed A/R and A/P and maintained up to date collections accounts.• Created and implemented new documents and procedures for office processes that increased productivity across all departments.

• Produced excellent customer service scores and well trained staff by focusing on management from the lobby• Mentored and developed all members of staff, assisted 5 members in obtaining positions of greater responsibility• Initiated an upgrade incentive program for front desk associates resulting in a 20% increase in upgrade revenue during the first year.