Scott Young Email & Phone Number

Wasilla, Alaska, United States

Wasilla, Alaska, United States

• Maintain all computers, printers, mobile devices, and network equipment• Set appointments for customers• Confirmed calls for appointments• Check in vehicles for service• Build service estimates• Order Parts required for repairs• Maintain work orders• File completed documents to customer folders.• Collect payments in person and over the phone• Update finance records with the appropriate repair order associated to them• Provide updates to customers for their current repair status and get approvals for repairs

• Maintained computers, printers, mobile devices, and network equipment• Received and inputed assets from vendors (Dell, Apple, and others)• Trained incoming techs on applications, forms, and inventory management• Imaged staff and school computers for deployment• Setup mobile internet devices and coordinate for activation• Performed inventory management and audits• Troubleshot issues with computers, network, and applications• Assisted the System Administrator with deployment of network equipment, servers, and office setups• Used Active Directory on premises to maintain and create user accounts• Used Entra and M365 admin console to update user’s accounts and licenses

• Maintain all computers, printers, mobile devices, and network equipment• Set appointments for customers• Confirmed calls for appointments• Check in vehicles for service• Build service estimates• Order Parts required for repairs• Maintain work orders• File completed documents to customer folders.• Collect payments in person and over the phone• Update finance records with the appropriate repair order associated to them• Provide updates to customers for their current repair status and get approvals for repairs

• Answer support calls for over 700 Hospital Employees and Physician Office Staff locations • Perform direct maintenance and technical support (onsite and remote) while ensuring user satisfaction is maintained at the highest standard • Image workstations with Corporate Standard Images and deploy applications using Microsoft’s SCCM • Maintain documentation for printers and workstations for all Hospital and Urgent Care Locations • Championed new asset inventory system in ServiceNow • Planned and Executed Windows 10 roll out with the Information Services Team

Wasilla, Alaska

• Achieved MCP Certification • Achieved CASP Certification • Achieved CompTIA Security+ Certification• Achieved CompTIA A+ Certification • Achieved CompTIA Network+ Certification

Anchorage, Alaska

• Maintained technical operations for small business clients in accordance with established standards and HIPPA. • Performed direct maintenance and technical support (onsite and remote) while ensuring client satisfaction is maintained at the highest standard • Utilized data and analytic skills to document, develop, and maintain technical reports associated with system information, operations, and customer acquisition using an internal database while maintaining confidentiality with regard to information being processed, stored or accessed by the network • Deployed Windows 10 upgrades and adjusted Group Policy to deliver various settings to the workstations (e.g. Icons, Default Applications, Backgrounds, etc.) for four locations

• Maintained technical operations and assessed technical operational needs of over 500 users within an organization while ensuring established standards, direct maintenance and technical support, and client satisfaction were maintained at the highest standard • Managed, developed, and maintained a dashboard monitoring system for the organization while utilizing various technical functionalities to increase productivity, functionality, and output of computer systems while identifying and correcting technical deficiencies as needed • Utilized data and analytic skills to document, develop, and maintain technical reports associated with system information, operations, and customer acquisition using an internal database while maintaining confidentiality with regard to information being processed, stored or accessed by the network • Developed and maintained knowledge of the features and operation of a wide variety of end-user software and related hardware which demonstrates superior technical skills in order to properly manage multiple software platforms to ensure unity of information • Created and implemented action plans to perform user assistance and troubleshooting which involved utilizing Remote Desktop, TakeControl, and GoToAssist software while ensuring that confidential database information and systems were maintained at the highest standard

• Developed and implemented a new database to track 2014 and future students with ability to pull scanned documents• Assisted users in troubleshooting computer problems both locally in Palmer/Anchorage and remotely using GoToAssist to access North Dakota/Idaho Systems• Imaged computer operating systems and performed security setup on new desktop and laptop computers• Troubleshot program errors and installed updates as appropriate• Performed, Maintained, and Documented computer repairs involving virus removal, CPU Heat sync and fan replacement, Hard Drive replacement and install the RAID configuration, mapping network drives • Initiating an inventory control and management system to track and schedule maintenance of current company IT products

• Maintained 100% accountability of vehicle, armament systems and equipment valued in excess of $3.5M+• Processed, maintained and tracked 80+ personnel actions ensuring personnel needs were addressed in a timely and efficient manner • Produced an Antiterrorism Standard Operating Procedure advising the Hospital Commander on potential security threats using Department of State advising guidelines and current security status of location to support overseas travel for eight personnel to ensure safety of all staff• Served as a member of the Fort Polk Crisis Action Team supporting statewide emergency response; participated in training for contingency operations to advocate for emergency response action• Managed staff and soldier security clearances stateside and during deployment using the Joint Personnel Adjudication System; screened employees to ensure sufficient clearance levels • Developed an intelligence support network to synthesize and share strategic and tactical intelligence with task force commanders; provided 290+ Intelligence Summaries and Situation Reports to anticipate and deliver life-saving healthcare• Collaborated with 20 Soldiers and Marines to plan and implement mass casualty drills to test proficiency of the camp’s Antiterrorism / Force Protection (AT / FP) plan; integrated hospital into four base AT / FP exercises during deployment • Initiated Searcher Training Program to physically search individuals prior to hospital entrance; 1000+ injured civilians, military personnel and escorts were cleared of contraband prior to entering hospital; resulting in the Searcher Training Program’s integration as a standard medical security program throughout Afghanistan