Scott Zeien Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Michigan, United States

Building sales thru relationships and collaboration with my 200+ client customer base in West Michigan.Utilize available business tools for efficient account maintenance, including SalesForce, Phocus, PeopleSoft, and SmartSheet.

Grand Rapids, Michigan, United States

Graduated from Walmart Corporation's Salaried Core Academy class, then responsible for the entire front end operations of this high-volume store, overseeing 65 diverse associates and expansive cash handling tasks.Quickly initiated multiple best practices to increase employee efficiency and enhancecustomer satisfaction.Often tasked with being the Manager-On-Duty for this 180,000 square foot facility.Reviewed Medallia customer surveys daily, responding to them… Show more Graduated from Walmart Corporation's Salaried Core Academy class, then responsible for the entire front end operations of this high-volume store, overseeing 65 diverse associates and expansive cash handling tasks.Quickly initiated multiple best practices to increase employee efficiency and enhancecustomer satisfaction.Often tasked with being the Manager-On-Duty for this 180,000 square foot facility.Reviewed Medallia customer surveys daily, responding to them accordingly.Executed all recruiting for my department, using Indeed and WorkDay resources. Show less

Grand Rapids, Michigan, United States

Was the on-property point person when Mid-America purchased my existing Hampton Inn. Worked diligently to maintain the staff morale and company culture during this unexpected change. Executed various elements of capital projects, including a $1.1M exterior renovation and multiple infrastructure upgrades.Executed pre-opening roadmap for franchisee's new, 116-unit TownePlace Suites in Wyoming, MI, following Marriott's strategic path to ensure successful new-product launch. Loaded… Show more Was the on-property point person when Mid-America purchased my existing Hampton Inn. Worked diligently to maintain the staff morale and company culture during this unexpected change. Executed various elements of capital projects, including a $1.1M exterior renovation and multiple infrastructure upgrades.Executed pre-opening roadmap for franchisee's new, 116-unit TownePlace Suites in Wyoming, MI, following Marriott's strategic path to ensure successful new-product launch. Loaded website content, developed SWOT analysis, set future room rates, filled out RFP's for future business, and built rapport with Marriott Corp, construction sub-contractors, and local competitors.Simultaneously did 15-week task force assignment as General Manager of our newer Holiday Inn, located in Walker, MI. Project ended only after recruiting and onboarding permanent GM for the property. Show less

Mba, Business Administration, 3.5 Gpa

Completed my MBA, with a 3.5 GPA, while juggling family and career commitments.

Bachelor'S Degree In Business Administration, Hospitality Services Major