Scott Ward Email & Phone Number

Yeovil, England, United Kingdom

Somerset, England, United Kingdom

• Carry out data discovery to understand the strength and limitations of the data, uncover hidden patterns and proactively identify hidden insights.
• Use data to validate ideas or promote benefits to enable the right prioritisation of business and strategic opportunities.
• Utilise insight and curiosity of our data to influence senior stakeholders, highlighting key trends, risks, areas for improvement or areas of sustained performance.
• Maintain detailed knowledge of client and… Show more
• Maintain detailed knowledge of client and colleague data, processes, and work streams to enrich actionable insight.
• Build trusted relationships with stakeholders, to specify, develop and produce high quality insight and analysis to support key contact centre and customer objectives and to respond to the changing needs of the.

• Day to Day Management of Technical Support Agents and Team Leaders including Shift Management, Task Management & Tracking. Interviewing potential support agents, onboarding new starters, overseeing training of new.
• Training lead – reviewing, renewing, and updating support agent training when necessary due to new products or additional client needs.
• Product Documentation Lead – providing clear and defined templates… Show more
• Product Documentation Lead – providing clear and defined templates and guides for product documentation and onboarding into company CRM/CMS.
• Technical Support Blog Lead – overseeing creation and publication of content for a technical support blog including hot guides, trouble shooting, new product reviews in a timely and efficient manner while providing.
• Day to Day Contact Centre Management Tasks – overseeing support agent availability across multiple channels including telephone, email, Q&A, Live Chat, social media etc.

• Employed advanced troubleshooting and expert application knowledge to efficiently solve system user interface problems.
• Developed knowledge-sharing methodologies, diagnostic tools, and creative processes to improve end-user experience.
• Followed technical documentation for accurate installation, maintenance, and repair work.
• Completed investigations to check on reported errors, reproduce problems, and trace faults.
• Answered user questions about hardware and software… Show more
• Answered user questions about hardware and software operation to help resolve problems.

While working for Mole Valley Farmers I held a variety of job roles that included the following day to day tasks:* Sales* Stock Control* Customer Support* Fork Lift Truck Driver (Standard and Reach)* Deliveries* Product Specialist

High School, English Lang, English Lit, Maths, Dual Award Science, Geography, German, Ict, Drama, Grades A-C

Activities and Societies: Under 16's First XI Rugby Team Athletics Team - Javelin Drama Society

A Level & City & Guilds (Level 3), It, Theatre Studies, Media Studies, Travel & Tourism (C&G), All Pass Grades (A-B)

Activities and Societies: Drama Society