I am a self-driven, responsible and dedicated individual with extensive experience in the fields of Operations and Customer Service. I have a proven track record throughout my years with DHL Express Canada wherein I had continuous career growth, celebrated many successes and built a solid foundation of knowledge in logistics.One of my strongest qualities has been the ability to lead teams to great success, always with the underlying principle of demonstrating respect and building strong, trusting relationships. I have had a life long history of world travel that has helped broaden my thoughts, ideas and conceptions of individuals and cultures, ultimately resulting in an empathetic and seasoned leader.** Career Experience **o Managed and lead the largest DHL facility within Canadao Led and developed diverse teams both in Operations and Customer Serviceo Working knowledge of the Canada labor code and engaged in discussions with the Union leadership groups o Engaged and motived over 120 indirect and 4 direct reports, including courier, warehouse and data entry staffo Effectively presented company visions and strategy’s to the teamso Consistent customer interactions via site visits, emails and/or phone calls to ensure expectations were exceeded or to handle escalated concernso Responsible for facility upkeep and maintenance and managed vendor relations and expectations** Personal Development **o Attended and Participated in internal Management development courses, focusing on Respect and Results orientated leadership with the philosophy of being ‘Fit-To-Lead’o Attended and Participated in a two day Carpedia College session on Management skills