Scott Green Email & Phone Number

Dublin Airport

Strong focus on meeting customer and stakeholder needs with concern beyond own area and for quality end-to-end passenger experience, ensuring safety and comfort is of the highest concern.Provide a visible and proactive presence to enhance passenger experience at Dublin Airport across all passenger facing functions including, but not limited to the oversight of car parks, check in, departures, immigration, egates, USCBP, transfers, bussing, south gates and taxi ranks.Proactively manage… Show more Strong focus on meeting customer and stakeholder needs with concern beyond own area and for quality end-to-end passenger experience, ensuring safety and comfort is of the highest concern.Provide a visible and proactive presence to enhance passenger experience at Dublin Airport across all passenger facing functions including, but not limited to the oversight of car parks, check in, departures, immigration, egates, USCBP, transfers, bussing, south gates and taxi ranks.Proactively manage, in a safe and efficient manner, the movement of pedestrians and trolleys on kerbs, forecourts and within terminal buildingsTrolley management by keeping floor areas free of passenger trolleys and replenishing trolley bays within areasAssist with any way finding, queue management or security sweeps as required by the operation throughout the area.Escalate any security screening issues that arise to the Airport police or Service Delivery Lead as appropriateer relevant targets). All available and new technology will be utilised to enhance and track airport performance.Actively engage with the Company’s performance management system / feedback discussions regarding individual performance.Identify and deliver improvement initiatives and other potential process improvements.Ensure business continuity plans are implemented as directed by Service Delivery Team Lead andEnsure compliance with safety systems and methods of work by monitoring general compliance with fire, health and safety requirements.Respond to passenger trips, slips, falls, cuts etc. complete accident reports and health and safety reports as required.Actively liaise with the Service Delivery Team Leads and APOC to ensure the smooth running of Dublin Airport by monitoring general operations and ensuring any operational issues/faults are immediately dealt with and reported.Deal effectively with lost property left in the terminal, in accordance with policy.Respond to ad-hoc requests from the Service Show less

Dublin Airport

Reporting to the Sales Manager my job is to maximise sales, provide the highest levels of customer service, be responsible for the security of stock and cash and to ensure that the shops are strongly merchandised. Key Areas of Responsibility Driving Sales• Approaches and engages customers• Link sell, substitute sell, cross sell• Highlights Price Promise and Shop & Collect• Knowledge of Store sales targets( daily, weekly )• Full commitment and participation… Show more Reporting to the Sales Manager my job is to maximise sales, provide the highest levels of customer service, be responsible for the security of stock and cash and to ensure that the shops are strongly merchandised. Key Areas of Responsibility Driving Sales• Approaches and engages customers• Link sell, substitute sell, cross sell• Highlights Price Promise and Shop & Collect• Knowledge of Store sales targets( daily, weekly )• Full commitment and participation in all promotional activities to include voucher handouts. Cash Handling• Full adherence to retail sales transaction and cash handling procedure• Accuracy and attention to detail in cash and card and handling• Accurately records details of purchases or transactions• Verifies the accuracy of stock• Accountability for cash• Cash reconciliation at end of shift Merchandising• Stocks out shelves in a neat and effective manner• Ensures stock and shelving is clean prior to display• Moves light stocks from sub-stores to sales floor• Knowledge of location of stock and sourcing of same• Awareness of the need to maintain required stock levels and ensures effective stock rotation in order to prevent out of date stock. • Knowledge and application of Merchandising Standards within your StoreRetail Product Knowledge• Attending required Product Knowledge Training• Drives personal learning on products in store Customer Service• Smiles and engages all customers• Provides a professional, attentive and speedy service• Provides customers with retail and airport information as required• Demonstrates a total commitment to addressing customer needs Security of Cash & Stock• Strict adherence to all retail cash, stock and customs procedures • Pro-active in bringing attention to passenger movements/behaviour and/or shop/stock layout that may lead to stock variances Show less

Dublin Airport

Creating a customer service led culture which is always striving to improve performance. Ensure all staff deliver a professional, friendly service. Play an active role in the shop floor with the team. Work with the management team to ensure store is fully compliant with pricing, promotions and legislation. Drive the team to achieve store targets including sales, shrink, waste, cash loss and staff costs. Motivate and train the team to deliver targets.Accurately change… Show more Creating a customer service led culture which is always striving to improve performance. Ensure all staff deliver a professional, friendly service. Play an active role in the shop floor with the team. Work with the management team to ensure store is fully compliant with pricing, promotions and legislation. Drive the team to achieve store targets including sales, shrink, waste, cash loss and staff costs. Motivate and train the team to deliver targets.Accurately change book charts every two weeks and cycle changes (special offers) every four weeks.Display planograms correctly while updating/changing them if need be.Opening and closing the store in absence of management.Training in new employees on all store policies and procedures. Show less

Dublin Airport

Deliver a friendly service, smiling, greeting and making eye contact with every customer I come into contact with.Booking in daily delivery invoice documents onto the systems computer.Working on tills accurately and efficiently, to provide a positive customer experience.Carry out stock replenishment, ensuring all areas of the store remain tidy.Working as an active member of the team, supporting colleagues in all tasks.Meeting high standards of display and visual… Show more Deliver a friendly service, smiling, greeting and making eye contact with every customer I come into contact with.Booking in daily delivery invoice documents onto the systems computer.Working on tills accurately and efficiently, to provide a positive customer experience.Carry out stock replenishment, ensuring all areas of the store remain tidy.Working as an active member of the team, supporting colleagues in all tasks.Meeting high standards of display and visual merchandising to ensure the store is well presented. Accurately following planograms.Demonstrate good product knowledge to customers on key promotions and offers.Approaching customers that may require assistance if you are on the shop floor.Targeted on having appropriate Till Point Conversations with every customer to add on sales and increase the average transaction value. Show less

Santry, Dublin 9

I worked in Super Valu,Santry as a sales assistant.• I brought in delivery stock onto the shop floor and packed theproducts onto the shelves.• I rotated the products so old stock to front and new stock to the back.• I took any out of date stock off the shelves and put it in returns.• I "faced-off" (pulling products to the front) my section (minerals,dairy, meats, frozen).• I would help customers locate products by showing them to the aisle.• If the product could… Show more I worked in Super Valu,Santry as a sales assistant.• I brought in delivery stock onto the shop floor and packed theproducts onto the shelves.• I rotated the products so old stock to front and new stock to the back.• I took any out of date stock off the shelves and put it in returns.• I "faced-off" (pulling products to the front) my section (minerals,dairy, meats, frozen).• I would help customers locate products by showing them to the aisle.• If the product could not be found I would search out in the stockroom.• I also took part in stock-taking.• At the end of the shift, I would mop and sweep the shop floor forhygiene and safety reasons in order for the shop to be clean for thenext day. Show less

Leaving Certificate

Fetac Level 5 Degree In Music Performance, Music

Activities and Societies: Music Composition Music Performance Communication Studies Web Authoring Music Industry Studies Music Technology

Repeat Leaving Certificate

First Aid

Activities and Societies: First Aid, Basic Life Support Practical First Aid course including: Emergency, Vital Signs, Casualty Assessment.