Scott Jones Email & Phone Number

Berlin, Germany

Berlin, Germany

Berlin Area, Germany

-Maintained a gross revenue retention rate of 95%+-Setup key CS processes (onboarding flows, playbooks, metrics, reporting)-Maintained key operational tools-Led on-site client workshops in US-Led a digital transformation project consolidating our CRM and various point solutions (Salesforce, Intercom, Mixpanel, Wootric, Excel dashboards), into a holistic solution with Freshsuccess’ CS management toolI serve our US enterprise clients in the following capacity:-Acting as their Trusted Advisor by consulting on needs and opportunity areas-Defining customer goals, creating Success Plans, and conducting review meetings to coach clients-Providing virtual product demonstrations to showcase capabilities and value-add-Building relationships and confidence with clients and acting as trusted advisor-Continuing investment in self-learning initiatives, including platform & application updates, evolving industry, and the developing CSM spaceSellics, a Berlin based e-comm start-up, is the leading Amazon analytics platform for brands and sellers. It is used by large multinational brands as well as small Amazon-only merchants to optimize rankings, manage product reviews, observe prices and monitor competitors to increase sales on Amazon.

Berlin Area, Germany

-Setup key tools used for CS team-Curated successful journeys for customers post sales (onboarding, resource mgmt, feedback loop, business development)-Advised clients on strategy and industry best practices. Supporting f2f when appropriate-Identified and developed client's solution needs, then worked cross-department to drive development-Owned renewals and sought through execution of cross/upwards expansion-Created and refined working team practices for successful client management

Budapest, Hungary

ADP Celergo is a global leader in providing #B2B payroll #SaaS solutions for international companies. They specialize in end-to-end solution management, including the design & implementation of complex multi-country solutions, vendor mgmt., financial services, and full compliance oversight. I led an enterprise account management team of 20+ (locally & virtually) across 4 delivery centers.Partnering with the local team leads, we designed strategy, growth initiatives, and performance management for a portfolio of enterprise accounts, including Microsoft, our largest client with Accenture. Along with leading an all-star support team, I was responsible for the following measures: 1. Owning the client success, including quarterly reviews, health checks, feedback, up-sells & expansion of account 2. Building relationships with all clients up to C-level management 3. Providing process consultation4. Governance oversight & contract management 5. Regional partner network oversight 6. Resource management (human and financial)7. Operational & risk mitigation controls along with policy & procedure design8. Technology consultation & design collaboration with IT 9. Global billing/invoicing proceduresNotables: - Supported a 10% revenue increase through new business and organic growth of accounts- Transitioned team operations of 4 key accounts from London to Budapest delivery centers over 6 months- Led client divestiture project and re-implementation of new business across 15 markets- Established governance best practices via process mapping, KPI & metrics tracking, & account reviews - Defined and presented to management operational controls guideline which was implemented across business- Maintained a 98% SLA delivery rate across the team- Owned design and collaboration with product of 4 key report and functionality enhancements

Deerfield, Il

Managed end-to-end delivery operations for 7 clients throughout EMEA and Asia markets- Led daily activities between business HR & Finance and in-country partner network- Processed, audited, and invoiced payrolls in the multi-currency - Consulted with clients on key projects, including outlining an overtime benefit comp program in Lithuania- Conducted country specific research on taxation, employment legislation, and social contributionsPrevious role: Client Services Associate, Nov 13 - Jan 14

Chicago, Il, Usa

Oversaw all operational activity: including managing vendor relationships, driving business development, and supporting a 12-member team. Collectively led the $4 million ARR department to an 18% growth in 2011 and 6% over projections in 2012.

Muncie, In, Usa

Co-managed a $500,000 equity portfolio by implementing various structured investment strategies.

Indianapolis, In, Usa

Responsible for building and managing a client portfolio and presenting investment proposals.

Master'S Degree (Msc)

Bachelor Of Science (Bs)