Scott Conover Email & Phone Number

Greater Chicago Area

Responsible for diagnosing business issues and delivering CRM solutions for financial services clients.Services included assessing the maturity of client Sales, Marketing and Service capabilities thenshaping recommended technology, process and people solutions to improve overall businessperformance.• Constructed lead management and workflow automation approach for leading P&C Insurance Carrierthat was losing market share and could not execute its agency Trusted Advisor strategy.• Delivered CRM deployment roadmap for leading Commercial Insurance Carrier that was burdened by antiquated processes & systems that suffered from inconsistent data and utilization.• Improved consulting speed of delivery by building internal IC assets & accelerators including SFDC and Dynamics CRM plug and play templates for insurers and banks.

Greater Chicago Area

Promoted to lead 3 direct reports, 12 indirect, and a supporting network of 35 FTEs. Accountable to the Marketing Leadership Team and a variety of internal clients. Challenged to direct all aspects of Towers Watson’s CRM strategy, with the aim of supporting the company’s growth efforts, driving focus to target companies/segments, and improving effectiveness across marketing, sales and account management. • Drove consensus building to create the firm’s first global CRM strategy. Worked with Marketing, Sales and Regional leadership to identify challenges, set objectives, and define solutions. Orchestrated global meetings. Resulted in technology selection, role definition, key metrics, change management and communication plan. Recognized by CEO for integration completion within six months.• Orchestrated ongoing global Executive Governance for system and reporting improvements.• Called upon by COO and CIO to turn-around Oracle Reports implementation, received high-performance bonus award for success.• Fully integrated CRM with corporate platforms, improving efficiency by overcoming manual data transfer.

Greater Chicago Area

Recruited to lead numerous initiatives in the firm to attain global consistency and greater competence with sales execution, management, roles, automation, training, and rewards. Managed 2 direct reports, 4 indirect, and supporting network of 30 FTEs.• Designed sales incentive plan that resulted in stabilizing spiraling bonus costs across the business.• Simplified and modernized CRM system, increased utilization by 4X.• Revamped sales training curriculum with internal resources and external providers. Efforts included including Sales Management, Account Planning, Selling Skills and Demand Creation. Resulting multi-year double-digit revenue growth led to merger with Watson Wyatt.

Greater Chicago Area

Promoted to lead modernization of sales technology and reporting.• Consolidated an antiquated network of 30 localized Lotus Notes database into a single web-based Global Sales System. Positioned Andersen as global leader in account management, increasing efficiency 50%. • Deployed automated sales reporting to 10 countries across North America and Western Europe.

Greater Chicago Area

Promoted to lead sales curriculum design and support sales technology.• Led instructional design of U.S. Business Developer onboarding program, reversing early retention issues.• Constructed curriculum for Account Planning in coordination with external provider, learning and development, practice leaders, sales leaders and leading account managers. Doubled revenue growth for accounts in this new program.• Coordinated first and on-going National sales meetings, launching new services and sharing best practices.

Greater Chicago Area

Recruited to support the instructional design of Arthur Andersen's auditing curriculum.• Partnered with 10 mid-to-senior Auditors from 5 countries in revamping the Business Audit process and supporting training. Curriculum delivered to 10,000 consultants worldwide and process eventually served as bedrock to modern auditing methodology.• Selected by Arthur Andersen to pioneer online training delivery.

Ph.D., Communication

Master Of Arts (Ma), Speech Communication