Scott Culbertson Email & Phone Number

United Kingdom

Faster Payments & New Payments Architecture(NPA) product and scheme manager. Key responsibilities include: - Define and advocate a strategically aligned highly focused product vision for Faster Payments - Manage the roadmap and new work requests from franchises and functions across the group - Discover and validate customer and business value – understanding the ever-changing payments landscape - Faster Payments product owner activity and working closely with Technology leads as part of working in PIs - Support industry and payment scheme mandated changes alongside product development- Represent NatWest at Pay.UK participation forums for Faster Payments & BACS- Internal project lead for New Payments Architecture(NPA) - representing domestic product sets internally and at industry level including consultation responses - Manage and monitor funding with Treasury to ensure appropriate funds held with BoE to facilitate payments - Risk management through submission of industry compliance certifications - Regular KPI monitoring from a payments forecasting and capacity perspective

United Kingdom

The purpose of the role is to design and develop the strategy for a defined set of payment products to meet customer needs and respond to industry trends. The role involves managing the commercial and operational performance of domestic payments - BACS, Faster Payments and CHAPS. Using agile methodologies to incrementally build enhancements to all payment products. Experience using JIRA to manage sprints and Confluence & Zoom to collaborate.Key responsibilities include:- Developing new products to meet customer needs and respond to competitive threats- Supporting the coverage business, origination and digital channels to ensure delivery against agreed P&L- Provide input into ensuring regulatory compliance for payment products- Developing pricing frameworks and shaping product strategy- Working with analytics teams to monitor, forecast and report payment product financials, MI and performance- Manage the end to end lifecycle for domestic payment products- Defining risk appetite as well as policies and operational processes- Managing stakeholders effectively, building trust and rapport

United Kingdom

The purpose of the role is to deliver a consultative customer proposition and proactively manage a portfolio of Commercial and Corporate customers. The portfolio contained c100 customers including Mid & Large Corporate's, Financial Institutions and Local Authorities from Edinburgh to Aberdeen. Undertaking meetings whilst developing a contact strategy for each customer and business requirements. Having a focused approach on driving value add activity by delivering solutions for customers. Enhance the customer experience by driving efficiencies and reducing cost where possible. The role also entails new business pitching, implementation and a wide variety of ad hoc activities ensuring customers receive the highest level of service possible. The role requires a broad knowledge of products and services and excellent communication and interpersonal skills.Key responsibilities include:- Own and drive the operational service mandate for Corporate & Commercial customers- Identify sales/income opportunities in the course of customer activity- Manage implementation of all internally led efficiency and chance initiatives whilst mitigating customer impact- Support customer tendering and on-boarding of new clients- Managing tasks with Microsoft CRM

United Kingdom

Supporting a Relationship Director with the management of a portfolio of corporate customers and the delivery of an outstanding customer experience as well as developing new to bank customer opportunities. The role involved having an understanding of all bank products and funding solutions, an appreciation of the economic outlook and building a knowledge of strategic models used by customers.Key responsibilities include:- Monitoring credit related activities on a daily, weekly and monthly basis and proposing solutions where appropriate- Achieve a high level of customer satisfaction by adopting a proactive approach to customer care calls and meetings- Working with the Relationship Director to tailor customer solutions- Maintain strong relationships with business partners to assist in the development of account strategies for the customer portfolio- Instruct and maintain appropriate credit and security documentation between internal departments, external solicitors and the customer to achieve completion- Maintain high levels of credit stewardship and operational risk management across the portfolio- Manage complex KYB/KYC account opening procedures for customers

United Kingdom

First point of contact for customers with queries and requests while ensuring an excellent experience for every one of them.

United Kingdom

Volunteer at food initiative supporting people in need.

Master’S Degree, Business Studies

Education record