Scott Owen Email & Phone Number

Omaha, Nebraska

Full-time caregiver for at-home elderly mother. Performed all necessary functions including meals, transportation, medications, tracking appointments, personal hygiene, and finance. Ensured safety and comfort in the home. Currently performing as executor of estate.

Omaha, Nebraska, United States

-Responsible for providing guidance on performance management, employment legislation, policy interpretation and the implementation of corrective action along with the mediation and resolution of workplace grievances.-Deliver presentations and training to managers and employees. -Conduct fact-finding conversations and provide recommendations for resolving workplace issues.

Provided broad HR support to multiple levels of the company.• Oversaw a revolving caseload of approximately 250 Leave of Absence cases. Processed requests for time away from work. Generated and processed documents in compliance with FMLA and ADA regulations for US employees. Was also responsible for the caseload of Canadian leave requests.• Provided support to requests for HR-related assistance from employees and management throughout the company. These issues ran the gamut from policy clarification up to and including the resolution of highly sensitive employee issues. • Generated severance documentation for all levels of employees in compliance with First Data policies. The largest such events required the generation of dozens of separation packets, and required a close and effective working relationship with the business-side leader requesting each event.

La Marque, Texas

Human Resources Officer (2007 – 2013)Senior HR representative for an $800m community bank. • Part of a team that created an HR department from scratch (no HR department prior to 2007). Oversaw all areas of staffing including candidate selection, compensation research, extending offers, new hire orientation, personnel allocation and exit process.• Promoted from HR Manager to HR Officer. This increased level of responsibility included supervision of the Internal Audit area.• Jump-started several areas that the company had never had before, such as AAP reporting, FMLA tracking, salary administration, EEO-1, VETS-100, a comprehensive Employee Handbook, online job postings, and online payroll processing. These objectives were all implemented for the first time under my tenure.• Conducted all staffing processes, including writing and updating all job descriptions for prospective and current employees.• Directly responsible for all changes to payroll, medical, 401k, and other benefits.• Selected and implemented an online payroll processing system, replacing the company's old-style payroll reporting.• Advised and assisted management and employees in all HR-related matters while ensuring legal and policy compliance. Responded to employee issues and concerns by interpreting applicable HR policies and procedures and making responsible recommendations.• The fair and well-documented management of employee issues was reflected by an unemployment insurance rate at half the state average (company paid out on only 3 unemployment claims). On that point alone my department paid for itself. Furthermore we experienced no EEOC or DOL claims during my tenure.• Good hiring practices helped to contribute to a 20% employee turnover rate in an industry where competitors often experience 30% turnover or more.• Led the approval of a company-wide alcohol and drug testing policy.

La Marque, Texas

*Primary customer service contactthrough phone and email *Maintained solid customer relationships by handling customer questions and concerns with speed and professionalism *Performed data entry through various software programs *Utilized research skills and communication abilities to troubleshoot customer problems and requests

Fort Hood, Texas

*Gunner and senior non-commissioned soldier on company executive officer's tank *Company Arms Room manager: Held sole immediate responsibility for maintenance, inventory, and accountability of weapons, electronics, and other highly sensitive items *BOSS (Better Opportunities for Single Soldiers) program manager: Served as the primary social advocate for approximately three dozen unmarried junior soldiers*Honorably Discharged

Phr Certification

PHR Prep Program, February-April 2008 Voluntary SHRM-sponsored preparatory course for Professional of Human Resources examination

Master Of Business Administration, Business Administration

General M.B.A. from a private institution recognized for its emphasis on core values

Bachelor Of Science, Psychology

Focus: Industrial/Organizational techniques and statistical analysis