My Council Services from Abavus enables your citizens and staff to report incidents, raise issues, make payments or complete applications remotely via their phones or over the internet. This then feeds into your workforce planning or CRM systems, becoming a full customer engagement and communication platform. I am an experienced manager with over 35 years as a supervisor of large, medium and small teams in high profile public sector organisations having extensive background in law enforcement. Successful track record of design, development and delivery of training programmes both in the UK and abroad. Qualified Cert Ed. (PGCE) trainer. Expertise and depth of knowledge and practical experience in change management in both the public and private sector being responsible for the introduction of new work practices, systems and procedures in organisations. IQA qualified for assessment in the workplace.Versatile, self motivated with proven organisational and interpersonal skills. Organisational lead for training and consultancy in respect of new IT software initiatives within the public and private sector.