Scott Neill Email & Phone Number

Melbourne, Victoria, Australia

Milestone Systems is a global leader in video management software (VMS) and surveillance solutions. The company provides cutting-edge software and hardware that enable businesses and organizations to monitor their premises, assets, and personnel in real-time using video feeds from network cameras and other sources.Founded in 1998 and headquartered in Denmark, Milestone Systems has since expanded its operations to over 30 countries worldwide, serving customers across a wide range of industries, including retail, transportation, education, healthcare, and government.Some of my responsibilities included:-Develop and implement strategic plans to enhance channel sales and partner engagement.-Build and nurture relationships with existing channel partners while identifying new collaboration opportunities.-Provide training and support on Milestone Systems products, tools, and resources to partners.-Monitor partner performance and provide insights to enhance sales effectiveness.-Collaborate with cross-functional teams on marketing initiatives and partner programs.Leverage previous experience within Milestone to provide in-depth technical support and guidance to partners.

Melbourne, Australia

Milestone Systems is a global leader in video management software (VMS) and surveillance solutions. The company provides cutting-edge software and hardware that enable businesses and organizations to monitor their premises, assets, and personnel in real-time using video feeds from network cameras and other sources.Founded in 1998 and headquartered in Denmark, Milestone Systems has since expanded its operations to over 30 countries worldwide, serving customers across a wide range of industries, including retail, transportation, education, healthcare, and government.Some of my responsibilities included:• Resolved technical issues for external clients using advanced troubleshooting techniques and analysis• Created and maintained self-help resources • Provided in-depth technical support over the phone and public forums• Troubleshot product and Windows environment error messages• Conducted remote troubleshooting with TeamViewer (or equivalent tool)• Archived all relevant communication, documents, and files related to the case in the support system

South Melbourne, Victoria, Australia

Clayton, Victoria, Australia

The roll encompass the following duties and required skills:-Processing of all sales transactions, walk-in/internet/telephone based orders.-Communicating to customers on regular basis via face-to-face, email and telephone.-Providing sales/technical information directly to customers.-Maintaining business relationships with existing customers.-Gathering and processing market, product and customer information.-Troubleshooting in matters of documentation, delivery, service and parts.-Attendance of regular product training/seminars regularly to keep up to date with latest trends and develop relevant knowledge and skills.-Checking of quantities of goods on display and in stock.-Retail sales: placing an order & providing quotes.-Maintaining stock levels in the retail store to a high level of appeal.

Melbourne, Australia

iiNet is Australia's second largest DSL Internet Service Provider and the leading challenger in the telecommunications market. As a Customer Service Representative, I represent iiNet as the first point of contact and each day provide awesome customer service to our customers. Starting in Billing and Support I helped our customers with a wide variety of issues (Including Billing/Invoice queries, troubleshooting internet and email issues).Providing excellent technical and billing support in a fast paced environment. With the aim to ensure all calls and issues are solved and Customer service/experience is essential.In 2015, I moved into our Fibre specialist team. My responsibilities included:• Provision services for our customers on the NBN and other wholesale networks (Opticomm, Telstra Velocity and Places Victoria).• Assisted customers with troubleshooting connections and connection queries.• Identify faults/outages and liaise our network operations center and with the appropriate wholesaler to resolve the issue.Other Duties:• Providing internal support - Answering questions and providing coaching to help representatives with issues they encounter day to day.• Handling Escalations - Being the first point of escalation to help resolve complicated customer queries.• Telecommunication Industry Ombudsman (TIO) complaint handling - Taking ownership and case managing TIO complaints.

Melbourne, Australia

Solution based approach to selling in a complex retail/ service industry with the customer’s needs and wants reflected in the direction of the business.