Scott Manders Email & Phone Number

Bath, Gb

Bath, England, United Kingdom

London Area, United Kingdom

-Product Manager delivering Salesforce Sales Cloud features for a multinational car manufacturer-Assurance Analyst for a wealth management software supplier, reviewing implementation methodology-Implemented HubSpot to manage Sales activity for a global consultancy

London, England, United Kingdom

Kaleyra acquired mGage 1st June 2021

London, United Kingdom

-Leading client-related integration projects across internal and third-party teams-Manage client onboarding projects, ensuring operator and regulatory compliance-Training customers on all mGage products, remotely or in person-Coordinating bespoke reporting requirements across BI and technical teams-Ensuring multiple concurrent projects are delivered on time within budget and to specification-Created and delivered bespoke, tailored product demonstrations for pre-sales activities

Occam became Edit in March 2018

Bath, United Kingdom

-Provide the existing client base and new prospects with expert advice on the specification, implementation, and configuration of data marketing solutions (data management and technology). -Ensure that these solutions are designed, implemented, developed, and configured with the client requirements at the forefront of all considerations.-End to end requirements gathering, business process analysis, solution development and stakeholder management. -Solution-focused remote and face-to-face training workshops, -Work on-site with clients to assist with resource shortfalls-Work with HTML and build out bespoke demos to prove capabilities in Presales activities.-Contributing to the development and coordination of bids-Carried out the Tech Adoption of Silverpop (IBM Marketing Cloud/Acoustic) for the company and created the standard onboarding and implementation model, achieving status of Europe's top reseller-Personally project managed and implemented all Silverpop clients directly-Created and delivered bespoke, tailored product demonstrations for pre-sales activities

Newbury

Liaise between the business and IT for the development, creation and implementation of new systems, the enhancement of existing systems and their day to day operational support.Responsibilities include-Interim IT Business Partner duties to Finance-Implementing citrix deployment strategy to drastically improve application performance-Requirement gathering for enhancing existing solutions and procuring new technologies-Business process analysis and improvement, including arrears policy consolidation across the group-Lead within the team on the IT element of Welfare Reform activities-Stakeholder and supplier management across multiple projects in a fast-paced environment-End user and support staff training and preparation for migration of three systems into one

-Investigate and respond to queries from both internal and external customers regarding the Capita Housing application.-Specialisation in issues relating to 3rd party application integration including webservices and XML API-System and Database Administration, Ingres management and the use of SQL Server to investigate issues.

-Investigate and respond to customer and colleague queries regarding the Capita Benefits application-3rd party application integration-Advanced Core system knowledge, including time-critical government returns. -Developed an interest in and understanding of System and Database Administration functions including Ingres administration.

Respond to customer queries resulting from inbound telephone calls or personal visits to civic offices regarding the following;-Housing & Council Tax Benefits-Council Tax-Non-Domestic Rates-Free School Meals -Blue Badge (Disabled Parking Permits)-Taking payments as required for all service areas.

Recovery of overpaid housing benefits and the undertaking of all tasks related to this end, from customer contact by telephone and written means to personal interviews when necessary.

Hnc (P/T), Business And Finance

Btec National Diploma Business And Finance, Business Administration And Management, General

Btec First Diploma Electronic Engineering