I am a strategic and customer-focused Senior Business Program and Project Manager with over 20 years of expertise leading critical business and transformation programs both locally and globally either directly within organisations or indirectly as an outsourcing partner. I have been particularly effective at driving excellence in delivery by building and managing strategic operational relationships up to and including senior C-suite and managing implementation of solutions, changes and services. I am proud to be known for successfully delivering large complex initiatives that achieve required benefits, improve customer experience and meet strategic roadmaps by utilising a wholistic view of requirements, cost and schedule. I enjoy and am adept at presenting to large audiences including “C” level and delivering training and webinars. I am comfortable working with ambiguity in rapidly changing environments with rigour and governance.Key ACHIEVEMENTS Managed $50m+ portfolio of 100+ projects and 30+ program/project managers including delivery of an IPTel solution to major Australian airline across offices and airport precinct. Implemented PMO structure to deliver standardised project libraries, artefacts, weekly reporting, PM utilisation, leave planning, training and education in parallel with Governance framework to reduce risk, improve process adherence, manage budgeting, streamline communication and simplify escalation. 25% productivity improvement and dramatically improved customer satisfaction by delivering external customer portal enabling internal and customer self service capability by managing transformation of complex Alteryx workflows into a robust digital platform meeting highest security levels, information ringfencing, audit compliance and data security including successfully expanding system interfaces, functionality and workflow.Improved software development process by directly managing pilot planning, delivery and accreditation of Capability Maturity Model (CMM) level 2 and CMM level 3 for IBM GSA resulting in a defined, repeatable project management methodology.Reduced risk and operational costs by being awarded Business Process Engineering (BPE) level 4 for NBN for a critical process that provided protection for registered medical alarms and critical services. Achieved no SLA breaches and penalties for 2 years when leading transition of major banking client to new ITIL based contract covering LAN, WAN, mobile fleet and help desk.