• Rebuilt IT Department and provided leadership in the area of strategies and processes, as well as building strong team of internal employees and contractors• Developed full IT Governance along with solid Business Continuity and Disaster Recovery planning• Rebuilt new security stack from the ground up to update the corporation’s IT systems to modern security standards• Built up active monitoring tools and services for 24/7 proactive monitoring and reacting to any discovered threats• Updated and continued migration of internal systems from local hardware to cloud-hosting platforms• Reverse-engineered several legacy custom-coded applications• Worked with company controller/CFO to build (and adhere to) yearly budgets• Created Strategic Technology Plan for 5-year window• Began strategy of replacing all legacy hardware older than 5 years and worked to put company on a 5-year rolling hardware replacement plan• Worked with all departments to determine the specific IT needs of each department• Built a number of strong vendor relationship which brought excellent value to the IT Department

Fractional position as Chief Information Officer (contract through Dynamic Quest)-Oversaw IT Department and Team-Provided periodic updates and reports to others in organization leadership-Provided leadership IT Department-Worked to empower IT Department members in fulfilling job roles-Reviewed and updated budgets related to Information Technology-Reviewed and recommended staffing needs in IT-Reviewed and recommended changes and upgrades to IT infrastructure as needed-Provided Strategic Technology Plan reviews to leadership team

Responsible for:-Creating and executing project, program, and account delivery plans for our key clients, outlining service delivery and growth strategies for clients-Building and strengthening client relationships through in-depth knowledge and understanding of specific client and industry needs-Develop trusted relationships with clients through understanding their strategic goals and assisting them to develop plans to partner together on these goals-Present in-depth information about Dynamic Quest's offerings across all solutions and services and, as a result, developing a trust relationship with clients-Ensure that all customers are leveraging the best solutions that Dynamic Quest offers to deliver business value across all levels of their company-Collaborating with internal Dynamic Quest teams and colleagues to ensure substantive client delivery and satisfaction of all requirements-Utilizing existing client relationships to generate/contract new business opportunities for both Dynamic Quest and clients-Collaborating with external vendors and suppliers to complete delivery, gather information, and proactively shape plans to meet short-term and long-term client needs-Prepare and execute on customer success plans-Develop new materials - presentations, best practices, roll-out plans, proposals, etc. - as needed.-Track and report on key metrics for customer success-Work with clients to ensure that not only are short-term goals being met, but that real and attainable long-term strategies and goals are being discussed and planned out effectively*** As manager of Client Advisory Services ***-Providing weekly and monthly updates to company leadership on the status of current client contracts and satisfaction-Removing any roadblocks internally and externally to service delivery-Leading team of vCIOs and system engineers that provide leadership and proactive support to each client on a monthly basis

Provided interim IT Direction and Leadership through contract engagement with Dynamic Quest to allow for CHSNC time to review corporate needs and backfill IT Leadership in a way that would allow CHSNC to continue organizational growth.

IT Manager Responsible for: -overall network infrastructure configuration, support, and upgrades (as necessary) -database management (Microsoft SQL) -management and internal support for manufacturing ERP (Exact MAX) -Microsoft server configuration for overall network domain -mail server (MS Exchange) -support of existing servers / installation and configuration of new servers -support of legacy systems (Unisys Clearpath mainframe running BAMCS software)-management and installation of any necessary networking hardware (Cisco)-maintaining overall network security-support of computer systems in use on the manufacturing floor / production-management and support for company phone systems . Also responsible for end user support and training.Recent projects:- documentation of existing legacy Unisys / BAMCS ERP system to allow more users to understand inner workings of the mainframe system. June 2013 - June 2014)- migration of 25+ years of company data from Unisys mainframe to MS SQL server / Exact MAX ERP system. (July 2014 - June 2015 / ongoing)- working with internal users to develop new Crystal Report interfaces to view and query MAX database to get information quickly for customers and clients (ongoing project).

Provide external client support for IT systems infrastructure.- Customer support (as Senior Network Engineer - IT Services) - Regular IT systems maintenance support - provide ongoing support for clients' systems including server, network, infrastructure, and productivity platforms - monitor networks and servers for any potential issues - recommend upgrades where possible - perform all needed periodic server maintenance (updates, migrations, etc...) - keep internal company customer notes updated and current to provide call center with all information that will be needed to provide ongoing seamless support for all clients (DQ Information Management Portal).- Project-based work (as Engineer) - server upgrades - server migrations between platforms (e.g. physical to virtual) - upgraded workstation migrations and deployments - user training on new systems- Project-based work (as Project Manager) - provide recommended scope of work to client - work with client to ensure that project will meet their needs and expectation - work to provide clear and concise communication between client and technical team - work with software and hardware vendor to ensure clients' needs are met within scope of project and budget - work to ensure that project budget is adhered to for both clients and company- "system down" support - provide on-call duties where needed to ensure highest uptime for all clients - provide support for other levels in support call center as needed and where possible - provide clear and concise information to clients as to which systems were/are affected during any down time and what is/was done to repair the issue - perform a root-cause analysis on any issues to track down what happened and ensure that steps are taken so that issues will not repeat

Maintained and oversaw the administrative aspects of the company’s information systems infrastructure. Was also outsourced as IT support to customer locations. Duties also included maintaining the company ERP database and provided support for database reporting tools, including creating numerous custom reports for all departments.-Maintained company LAN hardware in a fully operational condition during all working hours when possible.-Maintained company file, printer, and email servers consisting of Microsoft Server software from NT 4 through 2003.-Installed and configured Crystal Enterprise web-based report server.-Created and edited Crystal Reports files for obtaining information as needed from company database.-Managed database server running Syteline ERP, Progress, and SQL database software.-Provided specifications and requirements for the purchase of new computer systems based on the needs of users.-Worked closely with computer hardware and software vendors to obtain best possible price and service for new and existing computer systems.-Researched and made proactive recommendations on hardware, software and telecommunication equipment purchases.-Troubleshooting of network problems or system failures to quickly determine the cause and most effective solution.-Installed and oversaw the installation and upgrades of all network hardware and application software.-Enhanced PC user productivity by performing needs analysis, procurement support and installation, training and problem resolution.-Provided programming, support and maintenance of the voice mail system/PBX phone system.-Prepared and maintained technical specifications and related documentation to secure procedures, prevent system failure, and provide a working backup of all files on the network. -Provided as-needed maintenance on company website.-Provided help-desk services to all network users including support for operating systems and productivity software (e.g. MS Office 97-2007).

Responsibilities included providing mechanical designs, electrical drawing packages and detailed drawing packages for ABCO’s project work. Was accountable for managing mechanical project work and detail drawing quality for mechanical engineering department. Also responsible for troubleshooting and maintaining CAD systems and software. -Provided mechanical designs for assigned projects to support mechanical engineers-Managed the mechanical scope of assigned projects. Including mechanical design, drafting, manufacturing, assembly, and testing-Assisted engineers in preparing completed work by assembling detailed drawings and manufacturing packages-Checked the drawings and design packages created in Mechanical Engineering prior to being submitted to manufacturing for accuracy and thoroughness-Provided project management for small projects and sub-projects-Assisted with sales by providing design concepts and cost estimates to Sales & Marketing.-Maintained and supported CAD software and hardware-Worked with electrical engineers to create detailed electrical schematics and panel layouts for documentation and manufacturing.