Scott Raba Email & Phone Number

Charlotte, Nc, Us

Campbell, Ca, Us

WHAT WE DO:We help Small Businesses focus on closing deals rather than responding to IT problems by leveraging a unique combination of automation, technology, and personalized service. This allows them to focus on what matters most, their clients and their business.HOW WE DO IT:At Mindspout we leverage the power of technology and automation to remove the stress of managing your IT from your plate. We show you how you can affordably put time back into your day through harnessing technology to work for you and not against you.We work with you to craft a strategy that best fits your business, your values, and both your current and future technology needs. We take this strategy and implement it across your organization and then work with you to fine tune and adjust when and where necessary to always ensure you are protected and running 24x7.WHAT MAKES US DIFFERENT:Simply put, we do not believe in "cookie-cutter" solutions nor do we believe in acquiring "clients".We believe in developing relationships first, clients second, and going the extra mile for everyone. We want to build a relationship such that we are a part of your business as much as the employee sitting in the desk next to you. We become part of the "family" and treat everyone as such.This is why our clients continually rave about us and refer us to their friends, family, and other businesses. But, don't take our word for it, check out the link below to hear it straight from our clients mouths.

Faifax, Virginia, Us

• Provides first-line technical support in an enterprise environment by undertaking analysis, diagnosis, and resolution of client problems via phone, email, and face-to-face contact. Quickly responds to customer inquiries and concerns relating to desktop and network computers and printers, conveying clear and concise technical solutions that comply with known protocols.• Administers and manages customer premises equipment. Installs and configures computer hardware systems and IT software.• Determines the nature of faults and the steps required to rectify them. Prioritizes system and user support calls for the second-line support team.• Conducts IT orientation and in-processing for new users. Carries out user administration and set-up of new accounts and profiles.• Undertakes routine maintenance of equipment, including scanning hard drive for errors, verifying operating system integrity, and running updates.• Creates progress and statistical reports for supervisors. Documents issues, solutions, and user instructions.• Researches, tests, and evaluates new technologies/ equipment and acquires bids/proposals. Orders supplies for maintenance of computers, monitors, network printers, and scanners.• Monitors IT network to ensure availability to all users.• Sets up and operates AV equipment for presentations.• Oversaw the transition of existing phone system to a new VoIP provider.

Ccna Cyber-Ops, Cybersecurity

Master'S Of Science, Cybersecurity

A+, Network+, And Security+ Certification Boot Camp, Information Technology

Sports Medicine

Bachelor'S Of Sciene, Health And Physical Education/Fitness - Sports Medicine

Certifed Ethical Hacker, Ethical Hacking