Scott A. Ross Email & Phone Number

United States

United States

United States

Greater New York City Area

As EVP and Co-Founder, I efficiently managed multiple departments, optimizing logistics and workflow by allocating resources, scheduling deliverables, and designing processes and policies for continuous improvement.Key Achievements:Spearheaded significant personnel growth, scaling from 5 local employees to over 650 employees and independent contractors across the nation.Played a pivotal role in the company's expansion into 16 states, overseeing the hiring and management of 16 regional managers.Successfully developed and managed a multi-million-dollar operating budget, resulting in remarkable gross margin improvement from 12.3% in FY 10 to 38.7% in FY 15.Represented the company at trade shows, events, and meetings, fostering positive industry relationships and identifying new channels for growth.Demonstrated expertise in negotiating and approving contracts with vendors and suppliers, consistently staying below the set budget.Introduced and managed custom research studies, leading to a 40% increase in productivity and 33% positive feedback from vendors.Aligned policies, procedures, and objectives with the company's mission and goals, ensuring efficient operations, safe work conditions, and increased productivity while maximizing return on investments.

Greater New York City Area

As a contracted Director, I successfully managed multiple prestigious locations, including Piere Hotel NYC, Mandarin Oriental NYC, and New Brunswick Hyatt. Responsibilities included strategic planning, operations, and marketing, as well as excelling in customer relations, brand positioning, revenue growth, financial management, and driving operational excellence.Key Highlights:Led multiple locations autonomously, achieving outstanding results in all facets of the business.Demonstrated proficiency in strategic planning, operations, marketing, and customer relations, enhancing the brand's positioning and driving revenue growth.Exemplified expertise in financial management, ensuring sustainable and profitable operations.Focused on operational excellence, optimizing processes to deliver exceptional guest experiences and organizational success.

As a director of sales for TMo (T-Mobile), I led a team of territory sales employees and account managers, achieving an outstanding 60% annual gross increase in sales. I successfully cultivated a strong and loyal customer base through exceptional service. In this role, I supervised and managed seven account managers, ensuring they delivered exceptional performance while generating new accounts, maintaining existing ones, and addressing customer concerns. My expertise extends to contract agreements, with a proven track record in B2B and B2C sales environments.I consistently surpassed the company's sales goals for both PY 2005 and PY 2006, showcasing my commitment to excellence. Regularly, I compiled and presented financial reports to upper management, highlighting key performance metrics.Managing a portfolio of nearly 800 client accounts, I established myself as the primary liaison between customers, the team and the corporation, nurturing strong business relationships through consistent communication, dependable product delivery, and trustworthiness.One of my significant accomplishments was developing a sales team incentive performance plan that motivated staff and led to an impressive 66% increase in sales.Additionally, I effectively decreased TMo's Churn Rate, transforming the company from having the highest churn rate in the region to the lowest with our partner. Under my direction, the churn rate consistently remained below 2.5%.For my exceptional achievements, my NAM at TMo received the prestigious TMo NAM of the year Award, recognizing a substantial increase in our overall metrics.