Scott Rumsey Email & Phone Number

Harpenden

Harpenden, Herts

Specialist areas:Customer Service ExcellenceCall Centre Coaching and TrainingSales Skills DevelopmentSales CoachingSales Management Skills DevelopmentManagement Development ProgrammesExecutive CoachingTelephone Tactics for Debt CollectionSales Skills in Electrical Wholesale industryCustomer Service and Sales in the Hospitality industrySales and Service in the Finance sectorQuality Assurance ManagementNeuro Linguistic Programming

Hertfordshire / North London

Helping Businesses and Individuals Achieve Their True Potential

Coventry, United Kingdom

Specialist areas:Management DevelopmentSales DevelopmentExecutive CoachingBusiness CoachingSales CoachingHuman Resources Consultant

Delivering a Management Development Programme for the staff at Costa Cruises since November as part of the Johnson & Wales University Professional Training faculty.

Contract management for Government-Funded training contracts at Acton Training Centre– Quality improvement management ISO9001- Human Resources responsibilities– Awarding body scheme management– Nominee for Adult Learning Inspections– Bid writing and Project Management– People Management– NVQ Assessment – iTQ’s Levels 1 – 3– Internal Verification – V1 qualified

Residential Training College, Heythrop Park Oxfordshire

Training Manager and Learning Facilitator in the national training team, known in NatWest at the New Learning Organisation. This included working all over the country with teams from different parts of the business. The pinacle was working and delivering workshops at Heythrop Park, the bank's prestigious residential training college. Good times!

Coached and Trained support staff working in the bank's Service and Contact Centres on providing an outstanding service to the customer.

Coaching Call Centre staff in centres based in London and Hitchin, Herts

Business Studies

Education record

Education record