Scott Stoneman Email & Phone Number

As Premier Customer Success Manager for the Mintsoft Order Management System, I forge strong partnerships with key clients, driving adoption of Access solutions and boosting retention. By meticulously managing complex issues and implementing tailored retention strategies, I maximized customer value while minimizing churn. Through cross-functional collaboration and NPS initiatives, we achieved an astounding 123% growth in satisfaction within nine months. Leveraging educational workshops and customer reviews, I identify revenue opportunities and executed upselling strategies with precision, epitomizing a commitment to impactful results.

Field Based

As a specialist in Material Requirement Planning (MRP) and Production Planning software solutions within the ERP sector, I led impactful engagements with prospects, both face-to-face and remotely. Guiding them through the entire sales cycle, I customized solutions to address their specific needs and challenges, ensuring successful implementation. Post-implementation, I nurtured client relationships, providing ongoing support and facilitating upsell opportunities to drive sustained success.

London, United Kingdom

In overseeing 100+ customer accounts, I strategically bolstered revenue streams by adeptly cross-selling and meticulously qualifying inbound leads. Demonstrating proficiency in Workspace suite products like Teamseer, Expense, Analytics, and CRM, I positioned myself as a trusted advisor and expert resource. Through guided consultations and seamless facilitation of sales progression, I navigated from initial contact to successful deal closure, ensuring optimal outcomes for both clients and the organization alike.

Harpenden

Collaborating closely with the Supply Chain Field Sales team, I identified and qualified opportunities within the supply chain sector, pinpointing areas where our systems could significantly enhance business performance.Access Supply Chain - ERPFactoryMaster - MRPAccess Delta - Warehouse ManagementOrchestrate - Planning and Scheduling Leveraging platforms like LinkedIn and our internal CRM system, I engaged with companies in the SME manufacturing and distribution industries, exploring their needs and requirements. Operating within an internal capacity, my proactive approach and unwavering commitment to success drove me to consistently seek out avenues for improvement and growth.

St. Albans, England, United Kingdom

Across three decades of heritage, XMA has developed a peerless reputation for excellence in IT innovation, delivery and service.XMA ensure that public sector, health and educational customers can readily and confidently do business with us in the safe knowledge that all tendering processes have already been completed, I managed the expansion of a diverse client portfolio, primarily focused on educational institutions, by proactively seeking out new business opportunities. Demonstrating in-depth knowledge and proficiency in addressing a wide array of education-related needs—from desktop upgrades to wireless systems, networking, AV, and software solutions—I positioned myself as a trusted advisor and resource. Through strategic oversight and effective forecasting, I successfully supervised accounts, driving yearly revenue generation of up to £600k and consistently exceeding targets.

Potters Bar, England, United Kingdom

Managed key accounts, leveraging existing and new client relationships to drive business expansion through valuable referrals. Tailoring client meetings and presentations to cater to diverse needs, ranging from corporate showcases to evening entertainment events, I ensured a personalized and impactful approach. Notably, I supervised the Hays account, our top client, driving exceptional results with a remarkable 40-50 monthly referrals, a testament to my dedication to fostering mutually beneficial partnerships.

Ba Broadcast Media & Sport & Exercise Studies, Broadcast Media Joint Honours, 2:2

Joint Honours degree in Broadcast Media and Sport & Exercise Studies (2010)

Education record