Scott Fuller Email & Phone Number

Morrisville, North Carolina, United States

Provides technical sales support to sales and marketing teams across a cross-functional sales team in an effort to increase market share in a defined group of Integrated Delivery Network (IDN) customers. Regularly speaks with customers and provides trusted consultation around products, platforms, and services that will deliver solutions to enterprise-wide strategies and focus areas.• Assess clients’ business, clinical and technical needs and strategies as they pertain to our solution offerings and provide recommendations.• Helps position Ascom’s solutions across the portfolio and the continuum of services including consultation/workflow-analysis, installation, implementation, and education services, along with post-implementation maintenance and support.• Provides a link between product marketing and the sales organization to ensure that products and services are positioned to maximize customer value. Also regularly provides feedback to product development on current market trends and emerging technologies to ensure Ascom stays ahead of competition.• Assists with the transition from pre/post-sales to the Professional Services team to ensure successful project initiation and completion. Provides Subject Matter Expertise on the majority of the Ascom portfolio to assist the Sales and Professional Services organizations in the delivery of said solutions. • Serves as a lead in a regional cross-departmental team in the development and implementation of standards and processes to be used in the sales, implementation, and maintenance/service of the Ascom portfolio.

Morrisville, Nc

Morrisville, Nc

Provide resolution support for highly technical product issues via telephone and remote assistance to maintain a high resolution rate. Mentor junior Technical Assistance Center (TAC) engineers to increase first-level resolution metrics, as well as streamline processes for escalation. • Provide level II escalated troubleshooting and problem resolution for the Ascom US TAC.• Work closely with partners, customers, and employees to provide in-depth analysis for prompt resolution of customer issues.• Provide assistance with the installation, integration, and identification of faults in a wide variety of proprietary hardware and software.• Assist with the deployment and management of productivity and line-of-business software, such as Microsoft SQL Server 2008/2012 and Windows Server 2003/2008. • Design laboratory configurations to aide in problem recreation and analyze results of testing for problem resolution.• Provide in-depth analysis of data collection, to include Wireshark traces of SIP and H.323 VoIP protocols, and examination of RF packet captures collected in a wireless environment, using such tools as Omnipeek and Air Magnet.

Smithfield, Nc

Provided support for the installation, operations, and maintenance of Ericsson CDMA/EVDO and LTE equipment. Administrator for Microwave maintenance application for Eastern North Carolina, including management of IP address assignments for over 400 locations to allow remote management and troubleshooting of nodes. • Performed analysis and trending of equipment health and performance to ensure optimal use of equipment and resources.• Provided installation, operations, and maintenance of Alcatel/Lucent Cell Site Routers, including configuration and programming, to migrate to IP backhaul.• Provided testing and analysis of T1, fiber optic DS3, OC3, and up to 10 Gigabit Ethernet-over-fiber optic circuits. • Surveyed project requirements to determine the best method of installation of new equipment by analyzing and interpreting requirements required by vendor and site data to provide reasonable, timely and cost-effective strategies; Responsible for determining hardware placement, power requirements, cabling lengths, conduit install and adaptation to any existing hardware or platform structures.• Performed software and hardware installation, configuration, security, monitoring, hardware load balancing technologies along with change control procedures.• Provided 24X7 on-call support to maintain optimal operation of network, and supported disaster recovery efforts to restore network, ensuring 99.9% availability of network. Projects – • Supported the initial and subsequent deployment waves of 4G data services across Eastern North Carolina, providing 4G service to approximately 60% of the customer base in this market. • Lead role in the deployment of a new microwave maintenance application to remotely monitor and troubleshoot microwave nodes in over 400 locations, including initial configuration and management of IP Address subnetting in TCP/IP and SNMP network protocols.

• Contract-employment to provide support for AT&T network growth project in the Greater Los Angeles area. • T1 and fiber optic DS3 integration to facilitate greater traffic volume across network. • Installation and configuring of UMTS/GSM network equipment for additional RF coverage.

• Provided installation, operations, and maintenance of Alcatel/Lucent and Motorola wireless network infrastructure.• Routinely maintained Cisco Cell Site Routers with full software support, configuration, and troubleshooting solutions.• Proficient in troubleshooting and repairing various transport methods, including copper T1 circuits and fiber optic DS3 circuit packages. • Provided 24X7 on-call support to maintain optimal operation of network, and supported disaster recovery efforts to restore network, ensuring 99.9% availability of network.

Bachelor Of Information Technology, Network Administration, 3.95

Information Technology Certifications