Scott Fuller Email & Phone Number

Morrisville, North Carolina, United States

• Provides technical sales support to sales and marketing teams across a cross-functional sales team in an effort to increase market share in a defined group of Integrated Delivery Network (IDN) customers. Regularly.
• Assess clients’ business, clinical and technical needs and strategies as they pertain to our solution offerings and provide recommendations.
• Helps position Ascom’s solutions across the portfolio and the continuum of services including consultation/workflow-analysis, installation, implementation, and education services, along with post-implementation.
• Provides a link between product marketing and the sales organization to ensure that products and services are positioned to maximize customer value. Also regularly provides feedback to product development on current.
• Assists with the transition from pre/post-sales to the Professional Services team to ensure successful project initiation and completion. Provides Subject Matter Expertise on the majority of the Ascom portfolio to.
• Serves as a lead in a regional cross-departmental team in the development and implementation of standards and processes to be used in the sales, implementation, and maintenance/service of the Ascom portfolio.

Morrisville, NC

Morrisville, NC

• Provide resolution support for highly technical product issues via telephone and remote assistance to maintain a high resolution rate. Mentor junior Technical Assistance Center (TAC) engineers to increase first-level.
• Provide level II escalated troubleshooting and problem resolution for the Ascom US TAC.
• Work closely with partners, customers, and employees to provide in-depth analysis for prompt resolution of customer issues.
• Provide assistance with the installation, integration, and identification of faults in a wide variety of proprietary hardware and software.
• Assist with the deployment and management of productivity and line-of-business software, such as Microsoft SQL Server 2008/2012 and Windows Server 2003/2008.
• Design laboratory configurations to aide in problem recreation and analyze results of testing for problem resolution.

Smithfield, NC

• Provided support for the installation, operations, and maintenance of Ericsson CDMA/EVDO and LTE equipment. Administrator for Microwave maintenance application for Eastern North Carolina, including management of IP.
• Performed analysis and trending of equipment health and performance to ensure optimal use of equipment and resources.
• Provided installation, operations, and maintenance of Alcatel/Lucent Cell Site Routers, including configuration and programming, to migrate to IP backhaul.
• Provided testing and analysis of T1, fiber optic DS3, OC3, and up to 10 Gigabit Ethernet-over-fiber optic circuits.
• Surveyed project requirements to determine the best method of installation of new equipment by analyzing and interpreting requirements required by vendor and site data to provide reasonable, timely and cost-effective.
• Performed software and hardware installation, configuration, security, monitoring, hardware load balancing technologies along with change control procedures.

• Contract-employment to provide support for AT&T network growth project in the Greater Los Angeles area.
• T1 and fiber optic DS3 integration to facilitate greater traffic volume across network.
• Installation and configuring of UMTS/GSM network equipment for additional RF coverage.

• Provided installation, operations, and maintenance of Alcatel/Lucent and Motorola wireless network infrastructure.
• Routinely maintained Cisco Cell Site Routers with full software support, configuration, and troubleshooting solutions.
• Proficient in troubleshooting and repairing various transport methods, including copper T1 circuits and fiber optic DS3 circuit packages.
• Provided 24X7 on-call support to maintain optimal operation of network, and supported disaster recovery efforts to restore network, ensuring 99.9% availability of network.

Bachelor Of Information Technology, Network Administration, 3.95

Information Technology Certifications