30+ years experience providing 1st, 2nd and 3rd tier technical support and systems administration on a wide range of government contracts and private sector businesses. Strong analytical, debugging and troubleshooting skills. MCSE & MOUS Certified.Extensive experience managing technical projects and staff on large government contracts, including experience coordinating with other groups, teams, vendors, or outside organizations to resolve technical issues or support special projects.Wide range of experience with administering, monitoring, configuring, upgrading, deploying and supporting network equipment, network servers, desktops, laptops, printers and other peripherals in large complex heterogeneous network environments. Proficient with many different operating systems, applications and utilities. Comfortable with Windows, Macs, tablets, iOS & Android devices.Strong interpersonal, communication, organizational and time management skills with the ability to function in high-pressure environments with changing priorities. Extensive experience preparing technical reports, presentations, summaries and user documentation for both technical and non-technical audiences.Specialties: Computer repair, virus/spyware/malware removal, network administration, support, web design, e-commerce, SEO methods.
Listed skills include Technical Support, Troubleshooting, Servers, Vpn, and 31 others.