Scott Wilson Email & Phone Number

Independent contractor - Senior Field Service Engineer handling IT related service calls for Retail POS systems, network equipment, low-voltage cabling, data center equipment, HP Proliant DL3xx & DL5xx servers, HP, Lexmark, Okidata printers, digital menu boards, media players, desktop, laptop, wireless Access Points, LED/LCD TV's. Providing excellent Customer Service in MD/VA/WV/PA.

Martinsburg, Wv

Provide IT System Administration & Technical Support for 50 Geostellar employees & 10-15 off-site staff and partner employees. Geostellar is a Solar Energy provider that offers customized installations of Solar Energy systems nation-wde. Major projects: Succesfully migrated 60+ HQ IP phones to a new VoIP provider. Installed desktop & laptop hardware and software applications to support the company's Sales force and managers. Administrator for phone system, CRM (PipeDrive), equipment inventory.

Kearneysville Wv

Mountain Valley Mobile specializes in creating modern custom mobile apps for Android and Apple platforms and develops custom mobile websites using responsive designs and mobile frameworks. MVM also offers SMS mobile text marketing plans to fit any budget.Need YouTube Views, FaceBook Fans or Twitter Followers? MVM provides social media traffic plans to boost your on-line presence and gain a loyal customer base that is ready to buy.

Charles Town Wv

Provide technical support for Silverware POS clients, both local and nation-wide.Stage equipment for installations, upgrades. Track hardware inventory levels and provide weekly reports of current stock. Troubleshoot network, hardware, software and other issues related to point-of-sale systems installed at client locations.

Developed custom mobile apps and web sites for local small businesses. Provided SMS text marketing plans, web traffic, SEO and SEM services. Desktop, laptop repair, virus/spyware removal, network support, data recovery, software installation/training, web hosting/design.

Self-employed owner/manager of an Irish Pub & Grill in Martinsburg, WV. Complete build-out of restauriant and kitchen, including equipment, fixtures, glassware, smallwares. Obtained all zoning variances, permits, licenses, inspections, including Health inspection. Responsible for day-to-day operations, opening/closing, cash handling, banking, staff training, scheduling. Dealt with all liquor and beer distributors, food purveyors, and other vendors. Responsible for accounting and maintaining reports for sales tax, business taxes.

DOC Bureau of Industry & Security Provided technical support (desk-side, phone & remotely) for hardware and software for 850+ staff.Performed network administration, server monitoring, account, rights, file, folder management, password resets, email restoration, network disk management via Novell NDS and MS Active Directory.Provided IMAC and break/fix support for all BIS computer equipment.Total-Ownership environment where each Analyst was expected to resolve the problem, log ticket information, follow-up with staff and escalate issues when appropriate or necessary.Provided support for desktop, laptop and in-house network applications and network related issues.Provided support for network-related connection issues, printers, TCP/IP and remote access, VPN issues.Entered ticket information for user information, status and tracking of activities using Remedy software. Provided Remedy reports on ad-hoc basis to management to track or support contract SLA and measure service metrics activity. Modified Remedy software and administration of Remedy server as required.Assisted with beta testing and support of a web-based application (SNAP-R) for Export Licenses.Provided Help Desk support for production release of SNAP-R Export License system.Provided training to new staff on Help Desk SOPs, Remedy software and standard best practices.

Customer Service Division Technical support for hardware and software for the Office of the Secretary and other high-profile HUD staff.Prepared desktops, laptops and other IT equipment for deployment throughout HUD (HQ & Field offices).Logged tickets for user information, status and tracking of activities using CA ServiceDesk help desk software.Assisted HUD IT staff with network security issues, infrastructure planning and major platform improvements. Migrated HUD desktops and laptops from legacy Windows operating systems to Windows XP Professional.Provided maintenance, configuration and inventory management of HUD Loaner Laptop fleet.Provided research, evaluation, testing and integration of new hardware and software technologies.Provided research for specifications, pricing and vendor sources of new hardware/software technologies.Documented procedures for the installation, configuration and use of new technologies for HUD IT staff.Provided technical advice and guidance to HUD management for implementing and deploying new technologies.Provided technical support for specialized hardware such as audiovisual equipment (flat screens, projectors, TV's and VCRs), Apple Macintosh equipment, Blackberry devices and cellular smartphones.

Presentation Graphics Created high-level multimedia presentations for HUD Secretaries and other high-profile HUD staff.Daily supervision of four graphic artists, including staff assignments, project monitoring and scheduling.Managed projects and tasks assigned to the team by the HUD manager and other HUD staff.Developed work plans, test plans, weekly and monthly project status reports and other contract deliverables.Provided quality assurance of all final contract deliverables generated by the team.

LAN Standards Group Assisted HUD IT staff in establishing network hardware and software platform standards.Provided research, evaluation, testing and integration of new network hardware and software technologies.Documented network standards such as directory/volume structure and installation of standard applications.Prepared technical documentation of network standards and network SOPs for distribution to HUD IT staff.Developed work plans, tests plans, weekly and monthly project status reports and other contract deliverables.Provided product research for specifications and pricing of network hardware and software.Assisted HUD IT staff in resolving network related issues, infrastructure planning and platform improvements.

Provided general computer and Novell network support.Performed network administration, account rights, disk space management and tape backup/restore.Installed and configured Novell network servers, Windows desktop computers and printers.Provided recommendations to CEO for new computer hardware, software, network purchases and upgrades.Designed, tested, and deployed dbase III+ database applications according to the client's specifications.Created custom reports and ad-hoc database queries using dBase & RR Report Writer as requested by CEO.Prepared network configuration and application documentation.Prepared instructions for computer and network SOPs for distribution to non-technical staff.Provided one-on-one training for new employees on network procedures and standard applications.

Provided general computer and network support to DOE staff.Installed, configured and repaired network servers, desktop computers and printers.Created a HyperCard application on Apple IICX to track computer equipment inventory, linking users to workstations.Provided recommendations for computer hardware, software and network purchases and upgrades.Conducted computer security audits for compliance with Government standards for Classified information.Provided DOE staff computer security training, created security briefings and documented security procedures.Assisted with evaluating interactive laser-disc CBT for nation-wide DOE staff security training.

Installed, configured and maintained the Department's network computers, printers and related peripherals.Responsible for initial equipment setup and configuration. Created automated setup routine using MS BASIC.Provided general computer and network support to DOE staff. Installed network cabling, multi-access units, controllers and performed site surveys for network cable planning.Installed, configured and maintained application software on desktop computers.Prepared user documentation for computer and network SOPs for distribution to DOE staff.

Mcse - Mous, Microsoft Certified Systems Engineer - Microsoft Office User Specialist

Preparation for Microsoft Certified Systems Engineer and Microsoft Office Specialist tests.

Mcse - Mos Certifications, Mcse

Preparation for Microsoft Certified Systems Engineer and Microsoft Office Specialist tests.

Bs, Information Technology

Activities and Societies: Computer programming, graphicsStudy and preparation for BS in Computer Science degree.