Scott Wilks Email & Phone Number

United States

Bethesda, Maryland, United States

At Eigen X, we are passionate about enabling our client’s data-driven transformations and deploying cutting-edge technology solutions. Eigen X is a leading provider of CRM, Data Analytics, Agile, and Application services. Our experienced consultants deliver innovative solutions to challenges in enterprise systems, data management, and emerging technologies.Our approach centers on leveraging Agile Frameworks to deliver swift and effective solutions for our clients. By adopting an agile methodology, we can rapidly deploy projects, ensuring timely and impactful results.Partnering with both business and technology executives, we aim to maximize the value of existing data investments and harness the potential of the latest technology innovations. Our highly skilled and agile delivery teams collaborate closely with our clients' professionals to ensure seamless implementation of each solution.In the ever-evolving technology landscape, organizations increasingly seek solutions that provide Data Agility and streamlined Business Processes. Our expertise lies in designing and deploying solutions that furnish mission-critical information, derived from diverse sources like Customer Relationship Management solutions, Financial Systems, and more.Eigen X specializes in providing tailored solutions for:· CRM - Build customer relationships with world-class technology solutions· Analytics - Gain actionable insights from your data to support better and faster decisions· PPM - Streamline your project portfolio management for successful delivery and strategic growth· Applications - Make the right technology choices based on your unique visionAt Eigen X, we bridge the gap between business and IT. Our technological skills coupled with our vast experience in business processes enable us to craft a success strategy just for you.

Grenada

Created a multi-divisional tourism and hospitality company focused on creating new jobs, training new skills, and introducing new products to Carriacou and Grenada in mission-driven and environmentally aware organization, driving legal, financial, and strategic decisions while developing and enabling local managers to run day-to-day operations. Divisions include Incognito Adventures Sailing & Diving, Conservation Kayak Eco-Educational Tours, South Side Apartments, and first of its kind brewery Carriacou Brews.

Carriacou And Petite Martinique, Grenada

Leveraged Fortune 500 experience to deliver management consulting, human resources optimization, and project management support for small and medium-sized businesses. Key projects include:• Employee Engagement: Designed, executed, and analyzed the annual employee satisfaction survey for Carriacou's leading tourism and hospitality provider. Recommendations led to a 26% increase in employee retention and a 40% boost in engagement.• Digital Transformation: Spearheaded the digitization of Customs, Immigration, and Health forms for the Government of Grenada. This initiative enabled cloud-based pre-authorization for hundreds of marine vessels, streamlining the entry process while enhancing safety amid COVID-19 restrictions.• M&A Support: Conducted financial and operational analysis for the acquisition of regional tour operators. Delivered process improvement recommendations, contributing to a 15% increase in revenue for the acquiring company pre-COVID.• Project Management: Led marine vessel rehabilitation projects, employing Agile methodologies to minimize project downtime due to sourcing or weather-related challenges.

Mclean, Va

Directed strategy and execution for data analysis teams, focusing on scalable solutions and data-driven decision-making across the Investing line of business.• Team Leadership: Managed a cross-geographical team of 20 associates and consultants, along with Agile Product Owner responsibility for three technology sprint teams, to provide analytical data delivery, marketing campaign execution, and infrastructure strategy. Teams were based in McLean, Wilmington, Seattle, and India.• Business Support: Facilitated data solutions for 75+ business partners, including the creation and delivery of both ad hoc and recurring reports as well as BI dashboards. Trained business partners in self-service analytics.• Customer Engagement: Oversaw the delivery of more than 200 million customer communications annually, ensuring the relevance and impact of marketing campaigns.• Data Management: Team executed over 500,000 queries annually on multiple data platforms, including Teradata, Hadoop, Sybase, and SAS, ensuring robust and scalable data solutions.• Technology Implementation: Owned the product and data strategy for technology teams, leading the transition to a cloud-based Big Data platform hosted on AWS.• Risk Management: Established and enforced a data risk governance policy, directly reporting findings and strategy to the Investing Risk Oversight Committee.• Platform Integration: Successfully delivered two data warehouse platforms, integrated across multiple brokerages serving over 4 million customers. Also deployed a Tableau server for 50+ users and built UNIX/SAS automation tools, resulting in a workforce reduction equivalent to 7 FTEs.

Mclean, Virginia, United States

Managed 16 Data and MIS Analysts within Horizontal Bank Operations, supporting Fraud Strategy and Operations, Ops Policy, Bank Loss Mitigation (Collections and Recoveries), Direct Banking Call Center, Digital and Online Service, and Claims Processing.

Arlington, Virginia, United States

Oversaw the enterprise data warehouse and customer information reporting, leading strategic data initiatives to improve efficiency, reduce costs, and drive data-based decision-making.• Team Leadership: Managed a geographically dispersed team of up to 22 associates and contractors, responsible for generating over 30,000 annual reports across the enterprise.• Stakeholder Engagement: Cultivated strong relationships with business and technology partners, ensuring the accurate and timely delivery of key metrics for public earnings statements and other activities.• Operational Efficiency: Reduced headcount by 56% and saved over $1.5 million in expenses while increasing reporting output by 27% and reducing manual reporting by 39%. Achieved 98% on-time delivery, reducing days to delivery by 50%.• Strategic Initiatives: Led key reporting efforts to inform strategic planning and presented findings to senior leadership. Initiatives included asset flow reporting, behavior-based segmentation, and per-customer product metrics.• Tool Enhancement: Expanded the business intelligence toolbox by incorporating Crystal Reports and Business Objects, enhancing the team's analytical capabilities.• Data Integration: Managed large-scale data integration projects, assimilating customer data from two significant acquisitions and operational platform conversions for banking and lending products.• Risk Management: Facilitated the U.S. Retail Risk Subcommittee, delivering monthly reports on emerging strategic risks to the Executive Risk Committee and Board of Directors.• Process Innovation: Redesigned workflow processes and successfully implemented a new data request process for customer information.• Career Progression: Promoted from Lead Business Analyst to Senior Manager before being elevated to Director, acknowledging the value and impact of contributions.

Mclean, Virginia, United States

Technology Integration practitioner focused on Strategy & Operations in financial services. Engagement work for a top U.S. credit card issuer included:• Led the development of an enterprise risk reporting tool• Managed the infrastructure and framework development for an IT portfolio reporting operation• Developed an information retention policy

Richmond, Virginia, United States

Lead analyst for cross-selling in the Web, Email, Telemarketing, and Customer Service Marketing channels. Initiated and analyzed marketing tests to create revenue, mitigate costs, or quantify product value.

Charlottesville, Virginia, United States

Specialized in oncological studies, utilizing SAS, Excel, and MS Access to report study results to outside clients and the FDA

Washington, District Of Columbia, United States

Technology Integration practitioner. Engagement work included:• Developed and deployed ETL processes for a global financial data warehouse• Conducted a feasibility study for an international marketing data warehouse• Created a data catch-up plan for a billing system conversion

Mba, General Management - International

Activities and Societies: Beta Gamma SigmaCompleted the OneMBA program, an innovative global partnership M.B.A. program consisting of five.

Master'S Degree, Management Of Information Technology

Activities and Societies: Muskrat Society - Founding MemberThe M.S. in MIT program provides a comprehensive understanding of the advanced.

Master Of Education - Med, Educational Psychology

The M.Ed. program is the #3 rated in the United States and it examines issues that reach beyond the given roles and goals of educational.

B.Sc. And B.A., Commerce (Int'L Business) And Foreign Affairs

Activities and Societies: Beta Gamma Sigma, McIntire School of Commerce Student Council, House Council President, HookBook Editor, , Phi.

Semester Abroad

Activities and Societies: Men's American Football - Team Captain and Nominated for British Collegiate American Football All-Star Team

Junior Year Abroad

Activities and Societies: Men's Soccer 1st Team - Awarded University Colors and Player of the Year Honors