Dave Parker Email and Phone Number
Dave Parker work email
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Dave Parker personal email
I have always loved learning new things and been fascinated by problem-solving and puzzles. My first career as an auto mechanic helped hone my ability to identify and solve complex issues. This experience not only sharpened my technical skills but also helped me discover a passion for using my knowledge and expertise to assist individuals in resolving their challenges.My background as a mechanic instilled in me a deep sense of satisfaction derived from helping people solve their problems. I learned the values of patience, attention to detail, and the importance of clear communication when explaining complex technical issues to a non-technical audience. Carrying these principles into my current role in Information Technology allows me to deliver exceptional customer service while building strong relationships with our clients and within our communities.I am passionate about leveraging technology as a powerful business enabler. With a deep understanding of how technology can drive growth and transformation, I strive to create unique business solutions that position technology as a business enabler rather than a mere cost center.When not immersed in work, I recharge by spending time away from my computer screen exploring the outdoors. Mountain biking, rock climbing, kayaking, and hiking allow me to decompress mentally while challenging myself physically.
Enpower Technology Solutions
View- Website:
- enpowerts.com
- Employees:
- 7
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Service Delivery ManagerEnpower Technology Solutions Jan 2018 - PresentGreater Grand Rapids, Michigan AreaAt enPower Technology Solutions, we believe in the potential of technology to revolutionize businesses. I work closely with our clients to understand their unique challenges and opportunities in order to develop tailored technology solutions that align with their strategic business goals. By focusing on business first and technology second, we drive efficiency, productivity, and innovation for our clients.As Service Delivery Manager at enPower Technology Solutions, I am deeply committed to developing solutions to drive business growth. I take great pride in leading our Technical Support and Project teams in our mission to build engaged communities while delivering an exceptional customer service experience to our clients. My role is multifaceted and encompasses managing all aspects of our client experiences with our Support and Project teams, from technical to relational. Serving as our primary technical escalation point, I play a critical role in swiftly addressing complex technical issues and providing guidance to our Project and Technical Support teams. By leveraging my deep knowledge and troubleshooting skills, I strive to facilitate efficient and effective resolutions, ensuring client satisfaction and project success while mentoring the members of the teams I lead, helping them grow both professionally and personally. As the lead engineer on our projects, I apply my strategic business mindset and utilize my knowledge and expertise to spearhead the design, execution, and delivery of all projects to help our clients take their businesses to the next level. As a member of enPower’s Leadership Team, I am excited to drive our business forward, passionate about exploring new technologies and business opportunities and dedicated to deepening our relationships with our clients and the teams I lead.
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Information System Security EngineerPresidio Jan 2017 - Jan 2018Greater Grand Rapids, Michigan AreaFocused on all things network security with specialization in Cisco's security portfolio, including Firepower Threat Defense, AMP for Endpoints, Umbrella (OpenDNS) and Cloud Email Security -
Customer Support EngineerPresidio Jun 2016 - Jan 2017Greater Grand Rapids, Michigan Area• Provide technical support for customers with a focus on Cisco UCS and VMware• Perform warranty and maintenance equipment replacement at client sites• Utilize resources to analyze and resolve problems• Assist management with team development decisions
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Internal It Systems EngineerPresidio May 2016 - Jun 2016Greater Grand Rapids, Michigan Area• Provide escalated support to the internal Help Desk team• Assist with internal IT projects including an email migration from local Exchange to Office 365 for over 400 users • Led the configuration and deployment of company required security software to over 400 endpoints• Led the research, testing and implementation of a remote management and monitoring (RMM) tool• Assisted with development and administration of Active Directory and Group Policy • Assisted management with leading and training the team
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Internal It Systems EngineerNetech Corporation Jun 2015 - May 2016Greater Grand Rapids, Michigan AreaNetech was acquired by Presidio in 2016.• Provide escalated support to the internal Help Desk team• Assist with internal IT projects including an email migration from local Exchange to Office 365 for over 400 users • Led the configuration and deployment of company required security software to over 400 endpoints• Led the research, testing and implementation of a remote management and monitoring (RMM) tool• Assisted with development and administration of Active Directory and Group Policy • Assisted management with leading and training the team
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Local Network ManagerCenter For Business Innovation Jan 2014 - May 2015Lansing, Michigan AreaIn addition to the duties of a solutions specialist, I am responsible for managing a team of network technicians tasked with preventative maintenance and new implementations of all customer premise equipment and systems. These responsibilities have required me to travel frequently throughout the state of Michigan to discuss customer’s current network designs and assist in designing technology solutions that help drive their business forward. I’m comfortable communicating with partners from the C-level to the entry level, and understand the value of their different perspectives on the issues we are resolving. I work closely with our Senior Project Manager on all projects that relate to the customer’s local network. We’ve designed and executed Microsoft server migrations and implementations, network upgrades, companywide desktop replacements and deployment of line of business applications. Internally, I serve as an escalation point for our junior technicians and have been responsible for leading team meetings and developing various training sessions. I also assist with developing processes and procedures for documentation and continuity of business practices as well as the development of new service offerings. We manage a large number of desktops, laptops and servers; I’m tasked with the maintenance and development of our remote monitoring and management platform, Kaseya. -
Solutions SpecialistCenter For Business Innovation Mar 2011 - Jan 2014Lansing, Michigan AreaPerformed duties of a help desk technician in a high volume MSP call center. Logged support requests, gathered relevant information and troubleshot issues until resolution or escalation. Supported a wide variety of networks ranging from small workgroup configurations to distributed domain environments in various fields such as manufacturing, construction, medical, municipal, non-profit, financial consulting and law. Scope of work was to service existing equipment and assist with design and implementation of new technologies at the customer's local network. Responsibilities included virus remediation, implementation and maintenance of MFPs, switches, firewalls, wireless solutions, desktops, servers, backup solutions and custom software packages.Proficiencies include Kaseya (remote management software), Autotask (incident tracking and project management solution), Extreme switches, SonicWALL firewalls, Barracuda backup solutions, Windows OS (Desktops; XP-Windows 8.1, Servers; 2003-2012), and Microsoft Office.
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Automotive TechnicianLakeside Car Company Sep 2004 - Mar 2011Rockford, Michigan-Diagnosed and repaired light duty trucks and cars-Specilazied in German and Asian imports
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Boy Scout Camp CounselorGerber Scout Reservation May 1999 - Aug 2004Twin LakesHeld a variety of positions over the years including Dining Hall Steward, COPE (Challenging Outdoor Personal Experience) Instructor, Climbing Instructor and Rifle Range Instructor.
Dave Parker Skills
Dave Parker Education Details
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Business Administration -
Business Administration
Frequently Asked Questions about Dave Parker
What company does Dave Parker work for?
Dave Parker works for Enpower Technology Solutions
What is Dave Parker's role at the current company?
Dave Parker's current role is Service Delivery Manager at enPower Technology Solutions.
What is Dave Parker's email address?
Dave Parker's email address is da****@****ner.com
What schools did Dave Parker attend?
Dave Parker attended Davenport University, Grand Rapids Community College.
What skills is Dave Parker known for?
Dave Parker has skills like Account Management, Virtualization, Customer Service, Active Directory, Windows Server, Microsoft Office, System Administration, Cloud Computing, Management, Solution Selling, Team Building, Wireless.
Who are Dave Parker's colleagues?
Dave Parker's colleagues are Ashton Taylor, Catherine Koerner, Mba, Cassandra Holmes, Douglas Horne.
Not the Dave Parker you were looking for?
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Dave Parker
Founder @ Parker Advisory Group | Sports Marketing | Nil | Brand PartnershipsUnited States1noblesportsventures.com -
1 +150171XXXXX
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Dave Parker
Greater Seattle Area6harman.com, washingtontechnology.org, dkparker.com, gmail.com, bundled.com, redhat.com1 (919) 7XXXXXXX
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