Dave Parker Email & Phone Number

Greater Grand Rapids, Michigan Area

At enPower Technology Solutions, we believe in the potential of technology to revolutionize businesses. I work closely with our clients to understand their unique challenges and opportunities in order to develop tailored technology solutions that align with their strategic business goals. By focusing on business first and technology second, we drive efficiency, productivity, and innovation for our clients.As Service Delivery Manager at enPower Technology Solutions, I am deeply committed to developing solutions to drive business growth. I take great pride in leading our Technical Support and Project teams in our mission to build engaged communities while delivering an exceptional customer service experience to our clients. My role is multifaceted and encompasses managing all aspects of our client experiences with our Support and Project teams, from technical to relational. Serving as our primary technical escalation point, I play a critical role in swiftly addressing complex technical issues and providing guidance to our Project and Technical Support teams. By leveraging my deep knowledge and troubleshooting skills, I strive to facilitate efficient and effective resolutions, ensuring client satisfaction and project success while mentoring the members of the teams I lead, helping them grow both professionally and personally. As the lead engineer on our projects, I apply my strategic business mindset and utilize my knowledge and expertise to spearhead the design, execution, and delivery of all projects to help our clients take their businesses to the next level. As a member of enPower’s Leadership Team, I am excited to drive our business forward, passionate about exploring new technologies and business opportunities and dedicated to deepening our relationships with our clients and the teams I lead.

Greater Grand Rapids, Michigan Area

Focused on all things network security with specialization in Cisco's security portfolio, including Firepower Threat Defense, AMP for Endpoints, Umbrella (OpenDNS) and Cloud Email Security

Greater Grand Rapids, Michigan Area

• Provide technical support for customers with a focus on Cisco UCS and VMware• Perform warranty and maintenance equipment replacement at client sites• Utilize resources to analyze and resolve problems• Assist management with team development decisions

Greater Grand Rapids, Michigan Area

• Provide escalated support to the internal Help Desk team• Assist with internal IT projects including an email migration from local Exchange to Office 365 for over 400 users • Led the configuration and deployment of company required security software to over 400 endpoints• Led the research, testing and implementation of a remote management and monitoring (RMM) tool• Assisted with development and administration of Active Directory and Group Policy • Assisted management with leading and training the team

Greater Grand Rapids, Michigan Area

Netech was acquired by Presidio in 2016.• Provide escalated support to the internal Help Desk team• Assist with internal IT projects including an email migration from local Exchange to Office 365 for over 400 users • Led the configuration and deployment of company required security software to over 400 endpoints• Led the research, testing and implementation of a remote management and monitoring (RMM) tool• Assisted with development and administration of Active Directory and Group Policy • Assisted management with leading and training the team

Lansing, Michigan Area

In addition to the duties of a solutions specialist, I am responsible for managing a team of network technicians tasked with preventative maintenance and new implementations of all customer premise equipment and systems. These responsibilities have required me to travel frequently throughout the state of Michigan to discuss customer’s current network designs and assist in designing technology solutions that help drive their business forward. I’m comfortable communicating with partners from the C-level to the entry level, and understand the value of their different perspectives on the issues we are resolving. I work closely with our Senior Project Manager on all projects that relate to the customer’s local network. We’ve designed and executed Microsoft server migrations and implementations, network upgrades, companywide desktop replacements and deployment of line of business applications. Internally, I serve as an escalation point for our junior technicians and have been responsible for leading team meetings and developing various training sessions. I also assist with developing processes and procedures for documentation and continuity of business practices as well as the development of new service offerings. We manage a large number of desktops, laptops and servers; I’m tasked with the maintenance and development of our remote monitoring and management platform, Kaseya.

Lansing, Michigan Area

Performed duties of a help desk technician in a high volume MSP call center. Logged support requests, gathered relevant information and troubleshot issues until resolution or escalation. Supported a wide variety of networks ranging from small workgroup configurations to distributed domain environments in various fields such as manufacturing, construction, medical, municipal, non-profit, financial consulting and law. Scope of work was to service existing equipment and assist with design and implementation of new technologies at the customer's local network. Responsibilities included virus remediation, implementation and maintenance of MFPs, switches, firewalls, wireless solutions, desktops, servers, backup solutions and custom software packages.Proficiencies include Kaseya (remote management software), Autotask (incident tracking and project management solution), Extreme switches, SonicWALL firewalls, Barracuda backup solutions, Windows OS (Desktops; XP-Windows 8.1, Servers; 2003-2012), and Microsoft Office.

Rockford, Michigan

-Diagnosed and repaired light duty trucks and cars-Specilazied in German and Asian imports

Twin Lakes

Held a variety of positions over the years including Dining Hall Steward, COPE (Challenging Outdoor Personal Experience) Instructor, Climbing Instructor and Rifle Range Instructor.

Bachelor, Business Administration

Associate, Business Administration