Scott Hammond Email & Phone Number

Brighton, Co, Us

Denver, Colorado, United States

Leads the development and implementation of strategies to connect people affected by MS in online environments. Oversees the innovation, evaluation, and continuous improvement plan for Society-wide virtual community community engagement efforts, working with volunteer leaders and staff to engage and support online communities.

Director of Member Services at the American Association of Post-Acute Care Nursing. Lead AAPACN's membership retention and engagement efforts for it's 15K+ members, and supervised the Member Services team. Primary point of contact and managed multiple vendor relationships for AAPACN's online community, job board, and website live chat feature. Responsible for ensuring excellent member and customer care and service, annual FY budgeting, and strategic business planning for membership retention and engagement efforts.

Greater Denver Area

Manage the member service team to provide outstanding customer service to AANAC members and staff. Provide leadership on the membership process and manage operational aspects of the AANAC membership program to provide and enhance benefits and services.Serve as the lead for membership processes involving renewals, reinstatements and new member joins as well as managing the social community connected platform to create an engaging atmosphere for members.

Greater Denver Area

• Led EWB-USA’s strategy for volunteer appreciation and retention including the awards program• Led EWB-USA’s membership strategy, including recruitment, retention and connecting members to engagement opportunities.• Led annual membership campaign.• Coached chapters requiring guidance on EWB-USA policies, procedures and connecting them to available tools, resources and trainings.• Represented EWB-USA HQ to work with multiple regional volunteer steering committees on planning and support of organizational goals and priorities.

Greater Denver Area

• Managed EWB-USA’s annual membership renewal campaign for 15,000+ members.• Served as primary point of contact for over 125 EWB-USA chapters providing support and education regarding chapter operations, policy, volunteer recruitment/retention and international development projects.• Chaired a committee of volunteers and staff to create an organization-wide awards program for EWB-USA members and chapters. Manage and administrate the EWB-USA awards program.• Represented EWB-USA HQ to work with multiple regional volunteer steering committees on planning and support of organizational goals and priorities.

Washington D.C. Metro Area

•Coordinated and recruited hundreds of volunteers for annual regional workshops.•Lead an online volunteer recruitment project, including research and identification of software, negotiation of contract, management of vendor and implementation of project. Helped lead beta and user acceptance testing.•Developed a communications plan for volunteer recruitment; including redesigning the volunteer section of the College Summit website and working closely with Marketing staff to create new marketing materials, including design ideas and writing content.

Washington D.C. Metro Area

• Managed the distribution of private donor grants worth over $1.5 million to hundreds of local RIF programs.• In collaboration with local RIF programs researched and created volunteer opportunities for corporate donors.• Partnered with RIF senior management to advance strategic planning and internal process improvement.

Washington D.C. Metro Area

• Helped plan and facilitate the implementation of a web-based invoice payment system, including planning the initial testing and managing the pilot phase of the system with over 40 RIF programs nationwide.• Ensured compliance of internal procedures for processing federal RIF grants totaling more than $19 million; personally reviewed more than 1,200 grants annually.• Presented at two national conferences on behalf of RIF.• Regularly facilitated team, task force, and department meetings for RIF’s staff.

Washington D.C. Metro Area

• Partnered with RIF senior management to advance strategic planning and internal process improvement. • Managed a team of three Program Specialists providing technical assistance to RIF’s volunteers in 10 states by analyzing data and setting team goals, tracking team productivity, facilitating staff and team meetings, conducting technical assistance trainings for RIF’s volunteers, and by hiring, mentoring, and training new team members as needed. The team managed over 800 programs with federal grants worth more than $2.5 million annually.• Worked for over a year on a task force to plan, develop and implement a complete programmatic restructuring of RIF’s core services, including the development of a web-based application management system.• Helped plan and facilitate the implementation of a web-based invoice payment system, including planning the initial testing and managing the pilot phase of the system with over 40 RIF programs nationwide.• Planned and facilitated dozens of technical assistance meetings/workshops for hundreds of RIF’s volunteers, including teachers and librarians.

Nepal

• Taught English to over 100 students at a rural Nepalese school to grades 4,5 & 7 for one year.• Provided teacher-training and cultural orientation to newly arrived Peace Corps volunteers in Nepal.• Served as a teacher-trainer developing the curriculum and managing the logistics of two separate, six day trainings for a total of 25 Nepalese teachers.• Conducted a two month long English teacher training program for 28 Nepalese teachers.

Education record

Education

Education record