Randhir Singh Email & Phone Number

As a Principal Service Delivery Manager at Cintra, the journey has been both challenging and rewarding. Leading the charge in delivering multi-cloud solutions to an impressive roster of over 20 global clients has been a highlight. The focus on achieving a stellar 95% customer satisfaction rating reflects the dedication to quality service. By implementing ITIL-based processes, operational efficiency improved significantly—by 30%! This not only enhanced response times but also elevated the overall quality of service provided. Managing more than 15 complex projects while adhering to strict budgets and timelines has further honed project delivery skills—success rates jumped by 20%. Additionally, creating training programs around cloud technologies like OCI and AWS empowered team members with a deeper understanding of these platforms. It’s all about fostering growth while ensuring clients receive top-notch services.Competencies: Multi-cloud Solutions Management, Customer Satisfaction Improvement Strategies, Project Execution Efficiency, Team Development Programs

In the role of Senior Service Delivery Manager at Cintra, the focus was on delivering innovative multi-cloud solutions to a diverse range of clients. Successfully managed relationships with over 15 global clients while maintaining an impressive customer satisfaction rating of 95%. This was achieved through proactive communication and tailored strategies that addressed unique client challenges. By implementing ITIL best practices across all service delivery processes, incident resolution times were reduced by 30%, significantly enhancing operational efficiency. Additionally, fostering cross-functional collaboration led to a remarkable 25% boost in team performance. Developing targeted training programs further improved team competency by 40%, ensuring everyone was well-equipped to meet evolving client needs. Competencies: Multi-Cloud Architecture, ITIL Implementation, Customer Satisfaction Strategies, Team Leadership, Operational Excellence.

Sahibzada Ajit Singh Nagar, Punjab, India

In the role of Director of Managed Service Provider Operations at The Henson Group, the focus was on driving excellence in IT service delivery. Over two years, significant strides were made in transforming processes that resulted in a remarkable 30% boost in operational efficiency. By embracing ITIL best practices and fostering strong communication with clients, client satisfaction scores soared by 25%. It was rewarding to lead initiatives that not only cut costs by $100K annually but also ensured high-quality services for an impressive roster of over 25 clients. Implementing cloud solutions management practices played a pivotal role in reducing incident resolution times by 40%, showcasing the power of proactive strategies. Competencies: Cloud Solutions Management, ITIL Best Practices, Service Delivery Optimization, Client Relationship Management

Chandigarh, India

Key accomplishments include:* Spearheaded a team of 14 professionals to enhance IT service delivery processes, resulting in a 25% improvement in response times for client inquiries within the first three months.* Implemented process optimization initiatives that led to a 30% reduction in operational costs while maintaining high-quality service standards across all client interactions.* Developed training programs that improved team performance metrics by 40%, significantly boosting overall customer satisfaction ratings from 75% to 90% during tenure.* Collaborated with cross-functional teams to streamline communication channels, reducing resolution delays by 20% and ensuring timely delivery of services to clients.Skills: Team Leadership, IT Service Delivery Management, Process Improvement

Gurgaon, India

Chandigarh Area, India

Noida Area, India

Noida Area, India

Amritsar Area, India