Mary German Email & Phone Number

San Francisco Bay Area

• Served US clients of various industries focusing on recruiting for IT and non-IT jobs across the United States (California, Florida, Carolina, Arizona, etc.)
• Managed semi-full cycle recruitment; sourcing, interview process, and offer management
• Utilized various job boards for candidates' sourcing, both passive and active sourcing
• Saved candidates' resumes using clients and company's databases
• Reviewed resumes and conducted pre-assessment calls verifying different items with the candidates to include qualifications, location, availability, and compensation requirements
• Recruited candidates through phone calls, emails and relationship building

• Ensured that all billing related escalation calls and escalated open cases were resolved within an appropriate time frame
• Directly reported and worked with Specialized Billing Team's (SBT) Business Process Leader to keep processes updated and develop new ones
• Processed escalations from different team leads that require in-depth research; escalated issues to different back offices and performed callbacks
• Bridged communications between SBT advisors and the different back offices who worked on cases
• Processed outbound calls for escalated cases or escalated calls
• Notified agents, mentors and supervisors of any process gap to initiate coaching and improve performance