● Served US clients of various industries focusing on recruiting for IT and non-IT jobs across the United States (California, Florida, Carolina, Arizona, etc.)● Managed semi-full cycle recruitment; sourcing, interview process, and offer management● Utilized various job boards for candidates' sourcing, both passive and active sourcing● Saved candidates' resumes using clients and company's databases● Reviewed resumes and conducted pre-assessment calls verifying different items with the candidates to include qualifications, location, availability, and compensation requirements● Recruited candidates through phone calls, emails and relationship building● Handled setting up of interviews between candidates and hiring managers● Created end of day reports of productivity and results

● Ensured that all billing related escalation calls and escalated open cases were resolved within an appropriate time frame● Directly reported and worked with Specialized Billing Team's (SBT) Business Process Leader to keep processes updated and develop new ones● Processed escalations from different team leads that require in-depth research; escalated issues to different back offices and performed callbacks● Bridged communications between SBT advisors and the different back offices who worked on cases● Processed outbound calls for escalated cases or escalated calls● Notified agents, mentors and supervisors of any process gap to initiate coaching and improve performance