Sean Austin Email & Phone Number

Bellevue, Washington, United States

- Effectively handling escalated cases via GetHelps from Tier 1 with a high sense of urgency and ownership, while keeping the customer appropriately apprised of the investigation- Quickly ramping-up on new technologies, languages, and frameworks, including RESTful APIs, HTML, CSS, and other programming languages, as well as evaluating and discussing technical integration scenarios and architectural concepts- Supporting customers via email, chat, and phone, maintaining an excellent, professional phone manner, while also managing and responding to SI Consults in a timely, efficient manner- Playing a key role in building and maintaining technical and process documentation around the SaaS environment for internal and external customers- Thoroughly documenting, reproducing, and solving technical issues, while accurately and empathetically recognizing and responding accordingly to how any single issue is affecting a customer- Proactively identifying opportunities for improvement to the Smartsheet application, API, and various apps and integrations- Working collaboratively and independently within this fast-paced environment, efficiently prioritizing tasks and keeping both customer impact and business needs in mind- Conducting both Core App and Premium App Prodesk sessions, as well as staying up-to-date on all applicable training

Bellevue, Washington, United States

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Naperville, Il

- Improved relationships with government agencies, schools and local businesses by creating an outreach program for prospective applicants that expanded their talent pools to meet the future needs of their businesses- Promoted diversity and inclusion by maintaining an environment of objectivity and respect while assisting potential recruits for enlistment including assisting in vocational testing and providing support for family members- Mentored future soldiers; physically and mentally prepared applicants and their families for each phase of the recruitment process, designed and developed initiatives to scale the recruiting capabilities of the US Army- Interviewed and assessed potential applicants using structured guidelines and procedures outlined by the U.S. Army while conducting preliminary screenings for background checks and educational level to determine eligibility

Fort Bragg, Nc; Joint Base Lewis-Mcchord, Wa

- Confidently organized and led a team of repair specialists maintain night vision and thermal imaging devices, high frequency radios, computer equipment, cable fabrications, chemical agent and motion detectors, and radio jamming equipment- Successfully supervised final or quality control inspections of repaired equipment, calibrations, and shop safety programs, streamlined operations and workflow, and managed a unit of 1000 or more soldiers- Demonstrated an advanced capability for the programming, maintenance, and troubleshooting of complex electronic and technical systems, as well as performing root-cause analysis and creatively and effectively resolving issues- Expertly led a team while providing mentorship and guidance that extended to other sections of the unit, maintained technical manuals used for proper functionality of over $1M of specialized electronics equipment.- Developed and implemented electronic maintenance programs while enforcing policies and procedures for facility management, continually scaling the operational and technical capabilities of the US Army- Tested instruments, navigational controls and simulators, read technical diagrams and manuals, replaced parts, ensured quality control measures, troubleshot and inspected equipment, and supervised and trained other Soldiers in the craft- Lead over 20 different projects and motivated personnel to achieve objectives, leveraged skill and knowledge in database design and computer security to more effectively fulfill the duties of a Special Electronics Device Repairer

Culpeper, Va

- Successfully collaborated with the top snack manufacturing companies in the region to develop a product mix to maximize profits in convenience stores covering the entire state of Virginia, parts of West Virginia, and Maryland- Utilized programming and database architecture expertise to build and implement a database of images, and created a system of diagrams and templates used to fulfill the ordering needs of a brand-new store while increasing revenue- Additionally built the data infrastructure for the use of an existing customer base of over 1500 small grocery, independent and chain convenience stores, continually scaling their technological and operational capabilities.- Continually provided superior customer service and engagement, developed a professional working relationship with sales associates, store management, and other merchandising companies to meet company and client objectives

Bachelor Of Science - Bs, Information Technology, 3.62 Gpa

- Created programs, troubleshot networks, designed and implemented databases, developed websites, secured systems, and managed.

Microsoft Software & Systems Academy (Mssa) Graduate, Computer Science

Microsoft Software & Systems Academy (MSSA) provides transitioning service members and veterans, including those with clearance.

Army Recruiter Course

Attending the Army's Recruiting and Retention College, you will learn the skills needed to make you a qualified Army Career Counselor..

Advanced Leader Course

Advanced Leaders Course (ALC) is a branch-specific course that provides Soldiers selected for promotion to SSG an opportunity to enhance.

Usasoc Static Line Jump Master Course

Jumpmasters have many duties, and the success of an airborne operation rides on their shoulders. Their responsibilities include everything.

Hazmat

Ammo-62 Technical Transportation of Hazardous Materials is a 2 week course structured around the mandatory training requirements.

Unit Prevention Leader

Unit Prevention Leader is a 1 week certification course so that UPL's may conduct sufficient urinalysis collections and promote.

Tactical Casualty Combat Care (Tccc)

The Tactical Combat Casualty Care Course (TC3) is a 1 week course designed to give medical Service Members the ability to register.

Crew Company Specialist

The Counter-Radio Controlled Improvised Explosive Device/ Electronic Warfare, or CREW Specialist Course, is designed to provide commanders.

Basic Leadership Course

Basic Leaders Course (BLC) is a branch-immaterial course that provides basic leadership training. BLC provides Soldiers an opportunity.

Airborne School

The United States Army Airborne School – also known as Jump School – conducts the basic paratrooper (military parachutist) training.

Mos Qualified 94F – Computer/Detection Systems Repairer

The computer/detection systems repairer performs maintenance and repair on a variety of critical systems and equipment, including.