Sean Austin Email & Phone Number

Bozeman, MT, US

Bozeman, Montana, United States

Management of sales enablement platform configuration and architecture.

The mission of the Customer Experience Strategy program is to continuously collect and analyze the voice of Oracle customers in order to drive loyalty and satisfaction initiatives.I manage a global team of survey and data architects chartered with conducting all externally-facing surveys for the company and warehousing the response data for further use.

Bozeman, MT

The Customer Feedback & Response group continuously collects, analyzes and actions the voice of Oracle customers in order to enhance customer experiences, optimize loyalty and increase shareholder value. To achieve this, Oracle uses a closed-loop process to collect and respond to customer feedback, communicating the impact of improvement initiatives along.

North America

2000-present: Assignment photographer, multimedia development and production. Voiceover talent for commercial advertising, documentary film and web-based educational materials. Clients include Red Line Studios, National Park Service, National Science Foundation, Yellowstone Park Foundation, Museum of the Rockies, AmericaView.1995-2000: Assignment/freelance.

Bozeman, MT

Developed CCAF-oriented e-learning for cash-price-quote and contract management products at Apttus and delivered customer training covering application configuration, usage and best practices. Configured and administered Cornerstone LMS.

Bozeman, Montana

This was a post-acquisition continuation of my role with RightNow Technologies.- Developed curriculum for the Oracle RightNow CX Cloud Service and delivered this material for Oracle Training On Demand videos.- Designed and implemented Voice of the Customer surveys and media programs to gauge training effectiveness, assess customer needs and provide metrics.

Bozeman, MT

(RightNow acquired by Oracle - 2012)September 2010 - February 2012 - Technical Curriculum Developer: Authoring and delivering training (ILT & E-learning) to employees, partners and customers. Creating, testing and standardizing virtual machine images for global deployment of all ILT sessions. May 2008 - September 2010 - Knowledge Base Engineer: Maintained.

Bozeman, MT

Contract and part-time; photographing existing installations and creating multimedia exhibits, as well as delivering astronomy and space science programs in the Taylor Planetarium.

Jackson, WY

Managed all aspects of maintenance and construction for three bank buildings in the Jackson Hole area.

Boulder, CO

Maintained a wide variety of machinery including electric motors and Honda engines.

Boulder, Colorado

Monitored environmental conditions for Cray supercomputers.

Boulder, CO

Tested software modules for voice recognition algorithms in air traffic control applications.

Bachelor Of Science - Bs, Computer Science

Engineering

Advanced E-Learning Instructional Design Certificate