• Ensure timely and accurate receiving and stock administration of all procured items• Execute proficient and timely receiving of procured items into the MRP system• Ensure all documentation related to receiving is complete, accurate and filed correctly through both SharePoint and paper files• Manage inventory and filing systems to ensure complete traceability of product• Coordinate with the shop floor, shipping, and procurement management to ensure inventory is moved correctly and accounted for• Assist to champion data integrity of our MRP system• Maintain stock and update records pertaining to stock and inventory control• Maintain stock of day-to-day supplies and consumables necessary for the manufacturing process while monitoring our critical-on-hand report• Stock, store and distribute supplies and consumables ensuring organization of the stockroom and ancillary stock cabinets• Perform to completion routine inventory checks of all stock and supplies• Report discrepancies between physical counts and computer records as necessary to Manager, Procurement• Develop or improve upon inventory management• Accounts Payable duties for vendors, etc.• Assist with Accounting department to ensure accurate invoicing procedures, etc.

• Monitoring company phones and emails for incoming customer inquiries and orders• Inventory management: Manually receive production paperwork, analyze for accuracy, and then input the finalized inventory/production quantities into Quickbooks and Excel• Order entry: Receive customer order requests via email, phone, fax and in-person. These orders are entered and processed using QuickBooks, checked for accuracy by a manager, and then all relevant order and production paperwork is generated and brought to the production staff. All orders are entered manually into the next-day delivery schedule Excel spreadsheet, which is reviewed and organized at the end of each work day• Invoice processing/management (Quickbooks): Ensure that all proper dates, discounts to be applied, etc. are included in completed invoices, which are then provided to management for final approval. Also responsible for monthly invoice paperwork processing, organization and storage. • Raw material receiving: Manually enter and track received raw metal material, using Excel & Quickbooks• Purchase Order generation & processing, using Quickbooks• Temporary employee hours processing, using Excel

Please note: This contract was terminated early due to the onset of the COVID-19 pandemic.• Monitoring company phones and emails for incoming customer inquiries and orders• Customer information management (Sage software)• Order entry (Sage software)• Generating and sending invoices for shipped (completed) orders (Sage software)• Freight charge management (calculating shipping costs, etc.)• Organizing weekly transfer orders from the Quatrex head office in Quebec• Organizing orders from various suppliers • Monitored public and private websites with project opportunities from across Canada that the company could “bid” on• Helped assemble and maintain customized spill response/hazardous waste clean-up products for various clients• Assisted the dedicated warehouse person with shipments and deliveries of products• Generation and editing of product information sheets (constructed with Word)• General office duties such as managing office supplies (ink, water, external paper shredding, etc.)

Please see my resume for a complete list of responsibilities.• Document control: Authorship, formatting and processing of new and existing standard operating procedures and forms as part of the Quality Management System• Processes and analyses monthly Key Performance Indicators for both internal and customer review; theses KPIs came from a variety of sources including SharePoint and Outlook, but were organized using MS Excel & Word• Internal Auditing: Trained and certified in ISO-9001:2008 processes; conducts audits on PNR RailWorks employees on various work sites to check compliance for internal, contractual and industrial obligations• Audit processing: Electronic tracking, documentation and storage of audits submitted by PNR RailWorks employees, customers (GO Transit) and third parties, using Microsoft Excel• Corrective & Preventative Actions: Track and and follow-up on CAPA processes as per our Quality Management System• Organization: Re-organizing files and folders on company server with the goal of reducing file clutter and creating an ease of access for other employees• Inventory Control: Working with the Material Management department as an auditor to streamline their inventory procedures and documentation• Managerial meeting minute-taking/organizing/presentation using Microsoft Word and Adobe Acrobat• Training Database/Records: Established and maintained an internal training database in Excel format. The database qualifications are based on training evidence that is organized and stored both physically and electronically for easy access and examination• Organized internal and external training for employees; conducted scheduling and logistics coordination with managers, supervisors, employees and third party organizations • Upload employee training records to JDEdwards software • Scanning and electronic organization of employee orientation and training documentation

• Administrative duties: Managing internal and external emails relating to quality issues from Aya associates within North America• MS Office Outlook for communication purposes• Data entry, maintenance and analysis using MS Excel and internal programs to track back ordered items as well as service requests from Associates• Physical inspection of items made in the Aya plant to look for defects, production issues, etc.• Liaise with production workers regarding quality control issues such as production defects, missing items, equipment functionality, and staffing issues• Undertook an Excel training course at George Brown College, December 2015

• Responsible for the administrative and physical maintenance of a rental inventory consisting of hundreds of items, and the electronic and physical processing of rental and sales orders• Ensured organized records of product items and orders using MS Excel and Word• Developed efficient and user-friendly inventories and order databases using Excel and Word, leading to an increase in productivity matching the growth of the company• Achieved client satisfaction by communicating via telephone and email to respond to inquiries and solve problems related to rental orders, etc.• Shipping, receiving and tracking of orders through the use of developed inventory and order systems, ranging from single-item orders to orders consisting of hundreds of items• Drafted and edited rental agreements and documents, proof-read legal documents relating to the operation of the company • Monthly posting and maintenance of scheduling calendars• Budgeted costs for items required in the store, such as racking to store rental items, cleaning materials and repair costs

• Electronically updated daily receiving data using MS Office programs • Maintained electronic and physical records of incoming and outgoing deliveries• Responded to inquiries via MS Outlook and handled logistical issues• Filed and maintained shipping and receiving paperwork• Unloaded furniture and equipment from incoming trucks and trailers • Processed unloaded furniture and other products and store them in warehouse using scanning equipment and the Hedberg software order entry system• Assembled orders for POI delivery trucks, as well as prepared and shipped product to clients using third-party carriers and couriers • Electronically recorded incoming and outgoing deliveries• Trained in use of multiple types of warehouse-use vehicles, including fork lifts & lift trucks

I volunteer during special exhibitions at the gallery, providing audio guides for the exhibit to visiting patrons. I really enjoy being surrounded by artwork and I find it really rewarding to volunteer at the gallery.

• Held a direct role supporting the owner in operating the storefront• Met the needs of customers through one on one interactions, including the solving of customer problems as they arose• Maintained customer relationships to achieve maximum customer satisfaction leading to recurring customer sales• Achieved sales targets • Processed sales orders• Received deliveries of furniture • Processed and prepared deliveries• Maintained storefront and warehouse

• Received and responded to customer calls, in-store inquiries, and emails using MS Outlook• Dealt with customer issues/concerns in a friendly, customer-focused and efficient manner• Processed rental, balloon and wedding invitation orders using MS Word and Excel • Balanced daily cash/debit/credit card transactions using MS Excel• Took stock of in-store sales items and rental inventory using MS Excel and MS Word• Undertook Accounts Payable and Receivable duties • Received returned rental orders• Calculated employment hours of employees for payroll

All positions, including cash, drive-thru, and kitchen Training of employees

Monitor pool during guard duties Monitor pool chemicals