Sean Lee Email and Phone Number
Sean Lee work email
- Valid
Sean Lee personal email
As a seasoned senior customer relations specialist with eight years of experience, I have honed my skills in resolving complex issues involving a wide range of internal and external stakeholders. My deep knowledge of CRM systems has enabled me to tailor solutions that meet diverse customer needs and improve service delivery. I have a firm understanding of how to lead teams effectively and contribute to organisational success.Guest's Compliments- H L (TripAdvisor)"We visited the club lounge each night of our stay. The staff and services we received there each night were terrific. Sean was a stand out host in the lounge."- boston0007 (TripAdvisor)"The key ingredient for the success of this hotel is well trained and enthusiastic staff. We would like to thank Sean and Anna in the Club Lounge, who are a great asset to the hotel."- Mr. William Lim (Marina Bay Sands)Sean received a compliment from our guest, William Lim, who was impressed with the outstanding service Sean provided during his visit to Marina Bay Sands on 17 February 2017. Mr. Lim wrote, "Sean was diligent and attentive. He went the extra mile to assist me when I needed hot water for my newborn."- Mr. Anthony Go (Marina Bay Sands)Thank you for creating unforgettable memories for our guest, Mr Anthony Go. Mr Go wrote, "I would like to than Sean Lee from Loyalty Club because of his warm greetings and welcoming me back after more than one month visit to MBS casino last September 2017. He remembered my name and greeted me with a smile and a warm heart and offered me any help I wanted. From the bottom of my heart, I want to say "xie xie". Keep up the excellent work."
Marina Bay Sands
View- Website:
- marinabaysands.com
- Employees:
- 3976
-
Senior Customer Relations ExecutiveMarina Bay Sands Aug 2021 - PresentSingapore- Manage day-to-day operations by drafting daily roster duty, overseeing floor operations, and assigning follow-up calls, thus boosting operational efficiency for the company and ensuring high service standards for customers- Lead team by training Customer Relation Executives (CREs), conducting monthly and quarterly appraisal reviews and service audits, and providing timely and constructive feedback, thus reducing employee turnover rate and improving overall team performance- Maintain clear and organised internal records like meeting minutes, work schedules, and telemarketing reports, providing comprehensive overviews of workflows for team members and management and improving workflows- Perform other administrative responsibilities including but not limited to procurement, stock counting, IT system housekeeping, ensuring smooth and effective business operations- Construct and implement a job knowledge platform which synthesised emails and daily briefings within the department, increasing job awareness and effectiveness for a team of 4 CREs
-
Customer Relations ExecutiveMarina Bay Sands Apr 2018 - Aug 2021Singapore- Collaborated with various country sales teams to identify and refer potential patrons, contributing to overall sales targets and enhancing MBS’s customer retention and revisitation rates- Liaised with internal teams and external stakeholders to address emergencies and urgent requests, delivering timely and effective solutions while minimising disruption to operations- Executed a full suite of customer-oriented services for patrons, anticipating needs and managing expectations with precision, thus ensuring a pleasant service experience for customers- Collected patrons’ feedback and information in accordance with PVPA guidelines, utilizing specialized systems and ensuring 100% accuracy in data entry, thereby supporting informed decision-making and marketing efforts- Facilitated inter-department communication by managing customer requests for player development services and directing calls to appropriate teams, thereby enhancing operational efficiency across the company
-
Executive HostMarina Bay Sands Sep 2016 - Apr 2018Singapore- Developed events and incentive programmes by collecting qualitative and quantitative data from customers, ensuring engaging and enjoyable service experiences- Promoted and marketed all upcoming card programmes, promotions, events and offers at Marina Bay Sands through various customer outreach methods, contributing to a 10% increase in customer retention- Managed all enquiries related to Loyalty Club in a timely manner, utilizing in-depth knowledge of desk and service locations to keep first response times to a maximum of 5 minutes, thereby upholding high customer service standards- Maintained the record keeping of membership database, ensuring 100% accurate information of the accounts of loyalty club members, facilitating targeted marketing strategies- Provided support in major events held at Marina Bay Sands casino by pre-empting workplace incidents and negotiating and coordinating with external vendors, contributing to the successful execution of the events
-
Club Lounge - Guest Services OfficerCrowne Plaza Changi Airport Apr 2016 - Aug 2016Singapore- Oversaw day-to-day operations, including check-in/check-out processes and monitoring of club lounge according to stipulated guidelines, thus ensuring comfort of guests- Maintained back-end logistics by e and conducting stock-takes, thereby enabling smooth business operations- Ensured cleanliness of all non-disposable products and furniture through regular checks, creating a pleasant and clean environment for colleagues and customers- Forecasted and pre-empted customers' needs like meal requirements and addressed them in a timely and meticulous manner, increasing service standards and customer satisfaction
Sean Lee Education Details
-
Hospitality Administration/Management
Frequently Asked Questions about Sean Lee
What company does Sean Lee work for?
Sean Lee works for Marina Bay Sands
What is Sean Lee's role at the current company?
Sean Lee's current role is Senior Customer Relations Executive at Marina Bay Sands.
What is Sean Lee's email address?
Sean Lee's email address is se****@****nds.com
What schools did Sean Lee attend?
Sean Lee attended Taylor's University.
Who are Sean Lee's colleagues?
Sean Lee's colleagues are Jon Chen Yu Zhong, Wen Ting Cher, Jia Rong Yeo, Cams, Subra Ramasamy, Peng Qin, Christine Filoteo, Nerissa Kok.
Not the Sean Lee you were looking for?
-
Sean Lee
Head Of Institutional Client Group - South East Asia & Head Of Consultant Relations - Asia Pacific At AbrdnSingapore5aberdeen-asset.com, gmail.com, gmail.com, credit-suisse.com, abrdn.com -
2yahoo.com.sg, kyndryl.com
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial