Sean Mchale Email and Phone Number

school tool coordinator for Middleburg and Cobleskill Central School Districts and data warehouse

• Saved the company $57,000 annually by researching and establishing knowledge base articles for Lotus Notes issues resulting in increase of first-time call resolutions of 20 additional calls per week.• Exceeded issue resolution targets and consistently achieved exemplary customer satisfaction scores between 95%-100% on all calls outperforming the typical average satisfaction of 90%.• Manages 24/7 full range print and copy services; including digital printing, scanning services, display services, and graphic design services from simple banners to complex trade show display systems.• Resolves enterprise environment issues related to system crashes, slow-downs, and data recovery. • Tracks priority 1 issues ensuring detailed documentation, escalation, and timely resolution of tickets.• Supervises 15 technicians and one IT specialist; delegates tasks to more than 50 production workers.• Troubleshoots 30+ technical/mission-critical calls daily to consistently meet high service standards.• Reproduces technical drawings and plans providing architectural engineering copy and print services.• Oversees ordering of all supplies including ink, toner, shop materials, and binding/finishing supplies. • Writes SOP’s and Policies for store network; orders all PC’s, servers, and software for business.• Trains all new employees on new software and company equipment; manages the safe transportation of equipment related to on-site jobs, and various office transitions.

• Installed computers, sound systems, security cameras, and workstations across various store fronts.• Serviced computers, upgraded and installed new computers, and transferred data for state offices.

• Deployed ADP solutions onboard ship in a UNIX environment; managed diverse range of IT issues.• Held TS Clearance and NATO TS Clearance; earned extensive qualifications including damage control and firefighter with specialized training in Cryptology, weather gear, and satellites. • Received an on-the-spot NAM award for professional achievement in a life threatening situation