Sean Mcilduff ☁️ Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, Australia

• Drive development and optimization of business-enabling tools, platforms, and systems that foster process excellence, high utilization and integration across multiple platforms and solutions. Implement digital IT.
• Lead discovery workshops, training sessions and business process mapping sessions with clients and technical staff to determine business requirements.
• Understand, design and communicate solutions across a variety of projects and clients.
• Develop project documentation including workshop documents, solution documents, training materials and process flow diagrams.
• Implement and configure the proposed solutions including data migration, automation workflows, security models, validation rules and queries.
• Provide account management service to clients pre and post project.

Adelaide, Australia

• Responsible for engaging with key stakeholders of state government and local utility organisations, providing consulting services and implementing solutions that align to their strategic directions regarding digital.
• Completed implementation of content management solutions within budget, replacing and migrating from legacy systems.
• Developed and implemented a suite of business improvement workflows across several organisations.

Adelaide, Australia

The Operational Advisory - Technology Advisory and Solutions business unit specialise in the provision of strategic technology advice, services and solutions to the Grant Thornton client base.Specifically the technology solutions offered into the market are cloud (SaaS) ERP, CRM, ecommerce, Budgeting and Forecasting, Document Management and Document.

Adelaide

Unibooks was South Australia's leading academic and professional bookseller. They had been successfully selling books since 1929, with book selling services located on all South Australian Universities and an E-Commerce platform.Projects and Responsibilities:-Management of a technology team and all ICT related functions and services -Consolidation of.

Adelaide, Australia

• Seymour College is an independent day and boarding school for girls, from Pre School to Year 13. My responsibilities comprised management of a modern infrastructure including 18 rack servers, over 500 desktops with a.
• Gateway/network traffic including filtering, controlling and securing.
• Web site access including filtering, monitoring, reporting and security.
• Email traffic filtering, reporting and monitoring.
• User account and Group Policy management.
• Creation and maintenance of standard operation environment (SOE)

North Adelaide

• Life Care is a not for profit healthcare organisation providing a range of community & aged care facilities throughout South Australia. My responsibilities included providing strategic direction for information.
• Successfully implemented an ITIL compliant helpdesk solution and service methodologies whilst increasing service levels delivered and expected.
• Project managed introduction of a biometric network based time keeping system to all major sites providing efficiencies within payroll and more robust data capture methods.
• Designed and implemented a public access internet solution across Life Cares aged care facilities.
• Re-negotiated and applied new service contracts including web services, ad-hoc specialised support and hardware maintenance.
• Completed several automation projects for some key manual Life Care processes.

Adelaide, Australia

• As a global leader in express, logistics and mail, TNT is a key player in the area of e-commerce and specialised logistics & supply chain software. Known as Customer Interface Technology (CIT), TNT offers its customers.
• Actively managed IT project needs for all major portfolios, providing consultancy and support throughout entire integration projects whilst implementing business objectives, best practice and working to budget.
• Worked closely with the national helpdesk to ensure after install support & training to IT customers throughout SA and NT were carried out within agreed service level agreements.
• Procurement of hardware then installation at customer premises throughout SA/NT whilst maintaining a comprehensive asset database.
• Provided incident, problem and change support to the national helpdesk for SA/NT issues.
• Ownership and management of UAT (user acceptance testing) for PC and web based releases.

Once one of Scotland’s leading software houses, providers of expert billing systems to the telecoms industry. Focus of position was to develop a team of global support professionals responsible for the installation and support of all computer systems, data communications and telecommunications systems in a multiple sited, multiple disciplined organisation..

Adelaide, Australia

• I joined the busy national call centre during its infancy providing the staff and management vital telecommunications, data and PC support. Working closely with the Information Technology Support manager and the.
• Built a reputation as a professional and conscience hard worker among colleagues.
• Completed several software and hardware rollouts for around 500 systems including W95, Office and other business associated products.
• Contributed to Information Technology team and organisational development through active participation in team planning.
• Undertook a major audit of Information Technology assets including hardware and software licences.
• Nominated for employee of the year.