Drive development and optimization of business-enabling tools, platforms, and systems that foster process excellence, high utilization and integration across multiple platforms and solutions. Implement digital IT software which encompasses collaboration, mobility, innovation, information security, and digital transformation. Directly manage implementation projects encompassing systems supporting customer management, financial, compliance reporting, integrations, mobile workforce, analytics and on-demand content distribution for customer-facing systems.• Lead discovery workshops, training sessions and business process mapping sessions with clients and technical staff to determine business requirements.• Understand, design and communicate solutions across a variety of projects and clients.• Develop project documentation including workshop documents, solution documents, training materials and process flow diagrams.• Implement and configure the proposed solutions including data migration, automation workflows, security models, validation rules and queries.• Provide account management service to clients pre and post project.• Work with development and support team to ensure client focused results are provided.

Responsible for engaging with key stakeholders of state government and local utility organisations, providing consulting services and implementing solutions that align to their strategic directions regarding digital content management and business process efficiencies. • Completed implementation of content management solutions within budget, replacing and migrating from legacy systems.• Developed and implemented a suite of business improvement workflows across several organisations.

The Operational Advisory - Technology Advisory and Solutions business unit specialise in the provision of strategic technology advice, services and solutions to the Grant Thornton client base.Specifically the technology solutions offered into the market are cloud (SaaS) ERP, CRM, ecommerce, Budgeting and Forecasting, Document Management and Document Processing solutions. Core Products: *NetSuite ERP, NetSuite CRM, NetSuite ecommerce, NetSuite SRP*Alfresco Electronic Document Management*ABBYY Document ProcessingAs manager of technology advisory I managed projects which assisted clients achieve greater business efficiencies through the use of innovative technology. The approach was to analyse the clients operational and productivity processes through investigation, workshops and graphical mapping, then design and provide structured & efficient business processes via implementations of modern tools including the core products as listed above. -Managed multiple projects and clients, responsibility for business process analysis, solution design, and implementation of core products as listed above—including setup, configuration, customisation and training.-Conducting stakeholder discovery workshops to gather business and functional requirements and securing support from all stakeholders.-Assist with the support and enhancement of enterprise systems for clients.-Developing detailed business process and functional specifications for the software development and customisation.-Educate, consult and train clients on streamlining business processes, delivered solutions and change management.-Design and implementation of customised solutions.-Development of support material and user guides.-Manage integration to 3rd party applications including payment gateways.-Design and deliver data conversion & migration.-Design and implement forms, searches, reports, workflows, mass updates, custom records and scripts.

Unibooks was South Australia's leading academic and professional bookseller. They had been successfully selling books since 1929, with book selling services located on all South Australian Universities and an E-Commerce platform.Projects and Responsibilities:-Management of a technology team and all ICT related functions and services -Consolidation of telecommunications systems and services.-Business efficiency improvements through reduction of manual processes.-Creation and maintenance of standard operation environment (SOE)-Software licence maintenance and monitoring compliance.-Implemented a hardware firewall solution allowing the introduction of remote services.-Server management and maintenance-Restructured and refined the network topology.-Manage and maintain Enterprise Resource Planning systems(Microsoft Navision ERP) Development and implementation of the ICT Strategic Plan. Implementation of IP based surveillance system across stores. Project managed technology fit out of new logistics warehouse. Project Managed and implemented new off-shore ERP e-commerce project (NetSuite).

Seymour College is an independent day and boarding school for girls, from Pre School to Year 13. My responsibilities comprised management of a modern infrastructure including 18 rack servers, over 500 desktops with a 1000 user database, network topology including a fibre backbone, wireless & Cisco switches and a robust security framework. Responsibilities, projects and ownerships included: • Gateway/network traffic including filtering, controlling and securing.• Web site access including filtering, monitoring, reporting and security.• Email traffic filtering, reporting and monitoring.• User account and Group Policy management.• Creation and maintenance of standard operation environment (SOE)• Software licence maintenance and monitoring compliance.• Management and support of Audio/Visual equipment.• Database administrator for school management system (Synergetic, SQL).• Server management and maintenance (Windows, Netware, SUSE Linux).• Contributed to the development and implementation of the ICT Strategic Plan.• Implementation of new backup system including disaster recovery planning.

Life Care is a not for profit healthcare organisation providing a range of community & aged care facilities throughout South Australia. My responsibilities included providing strategic direction for information, communication and technology, hands-on day to day operations and management of a support team including contractors. The infrastructure included a multi-site network, telecommunications, systems and specialised health applications.• Successfully implemented an ITIL compliant helpdesk solution and service methodologies whilst increasing service levels delivered and expected.• Project managed introduction of a biometric network based time keeping system to all major sites providing efficiencies within payroll and more robust data capture methods.• Designed and implemented a public access internet solution across Life Cares aged care facilities.• Re-negotiated and applied new service contracts including web services, ad-hoc specialised support and hardware maintenance.• Completed several automation projects for some key manual Life Care processes.• Introduced companywide technology policies in line with current best practices.• Developed and implemented Life Care strategic and business plans for ICT.• Over seen introduction of new technologies including secure content management, SharePoint intranet and other security related tools.• Completed full infrastructure documentation including disaster recovery plans and backup procedure.

As a global leader in express, logistics and mail, TNT is a key player in the area of e-commerce and specialised logistics & supply chain software. Known as Customer Interface Technology (CIT), TNT offers its customers a range of software and hardware solutions to enhance and streamline their despatch and warehousing process. Some of my responsibilities included providing day-to-day management of a dedicated team of IT co-ordinators and ensuring TNT met its service level agreements especially in support response times.• Actively managed IT project needs for all major portfolios, providing consultancy and support throughout entire integration projects whilst implementing business objectives, best practice and working to budget.• Worked closely with the national helpdesk to ensure after install support & training to IT customers throughout SA and NT were carried out within agreed service level agreements.• Procurement of hardware then installation at customer premises throughout SA/NT whilst maintaining a comprehensive asset database.• Provided incident, problem and change support to the national helpdesk for SA/NT issues.• Ownership and management of UAT (user acceptance testing) for PC and web based releases.

Once one of Scotland’s leading software houses, providers of expert billing systems to the telecoms industry. Focus of position was to develop a team of global support professionals responsible for the installation and support of all computer systems, data communications and telecommunications systems in a multiple sited, multiple disciplined organisation. Ensuring support targets were met to agreed service level agreements whilst providing team with a third level of support for technical issues. *Carried out an extensive business consultation and research process, to assess the nature and extent of helpdesk/support problems. Successfully facilitated the development of standard helpdesk procedures and work flow practices.*Working with senior & middle management, vendors and support team, planned and implemented a range of projects achieving sustainable and quantifiable outcomes:*Completed several major PC hardware rollouts to enable developers to keep in line with current mobile telephony technologies.*Completed several major staged software rollouts and updates for around 1500 global systems including Microsoft products and a multitude of other business associated products.*Refined the complete helpdesk process introducing customer service initiatives resulting in increased workloads and higher satisfaction ratings.*Researched and implemented a PC imaging solution resulting in significant improvements in PC redundancy rates and support team outputs.*Investigated and introduced a remote access system for connectivity to all data services by staff and management from worldwide access points.*Provided high-level policy advice and consultancy to management, contributing to improved decision making in the areas of antivirus and security, team development, workplace safety and software licensing.*Recruited, developed and trained a strong team of support professionals, capable of working under pressure whilst still producing first class results in support.

I joined the busy national call centre during its infancy providing the staff and management vital telecommunications, data and PC support. Working closely with the Information Technology Support manager and the helpdesk to ensure internal customers were able to perform their roles efficiently and effectively.• Built a reputation as a professional and conscience hard worker among colleagues.• Completed several software and hardware rollouts for around 500 systems including W95, Office and other business associated products.• Contributed to Information Technology team and organisational development through active participation in team planning.• Undertook a major audit of Information Technology assets including hardware and software licences.• Nominated for employee of the year.