I am an eager and driven property management professional committed to customer service, resident retention and company growth. I display competence in managing priorities in a deadline driven environments with outstanding written and verbal communication skills. I have experience with improving resident relations and resident satisfaction with both current and prospective residents by anticipating, meeting and exceeding resident needs and developing strategies to increase resident retention and renewals of current leases. I am well versed in fair housing policy, eviction procedure, and local rent control laws. I am proficient in use of industry standard software such as Nexus, MRI, LTS, Net Facilities and SafeRent and office suites such as Microsoft Office and Google Docs.