• Adapted JAVA Versions/Platforms• Adapted & Simplified On-Call Alert Management• Adapted PagerDuty to ServiceNow transition• Adapted Legacy Environment Landscape to Hyperscaler• Built, Cloned, and Repaved Clusters & Docker Containers• Created Kanban Board for Agile Ticketing System• Created Powershell Scripts• Created Runbooks• Created Wiki for SAP Documentation• Executed and implemented ActiveBatch Deployments• Executed SQL Querying• Executed Tanium Patches/Deployments• Executed Code Deployments within Kubernetes• Improved Self-Service Processes & Procedures for fellow Colleagues• Improved Collaboration amongst Fellow Colleagues & Teams• Implemented Kafka Deployments• Studying Docker Orchestration• Studying Kubernetes• Studying Agile Topology Technology• Studying Observability• Studying Management & Leadership Exercises• Trained, Shadowed, and Upscaled fellow Teammates & Co-workers

• Adapted SQL Server troubleshooting• Adapted ServiceNow incident, change, and on-call management • Created documentation for self-training, how-to articles, and software support• Created dashboard(s) for incident and ticket-based systems• Executed PowerShell scripting• Executed O.S. patching• Executed command prompt• Improved leadership role for software support• Improved leadership role for mentoring fellow colleagues• Leader in environment management• Monitored/Remediated remote server vulnerabilities• Studied on-call training• Studied Tanium Software• Studying Kubernetes

• Converted to a broader ticket system (ServiceNow)• Created GitHub cards• Developed Confluence articles/pages• Earned certificates in Docker, Git/GitHub, and Scrum• Maintained USC 2FA accounts for authentication access• Monitored tier 1 – 2 software support• Operated testing environments

I experienced the summer internship program a total of three times as a full-time Information Technology intern for Fieldglass, Inc.I learned how to properly set up team members desks, "hammer" hard drives, how to repair/replace laptop hardware/components, and how to monitor and track our IT ticket system for technical-related requests.