Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs.Continuously improve personal, technical, and professional business skills that enable incumbents to service products for customer satisfactionProvide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.Computer efficient using laptops provided and mastering all required software.Maintain all services in good condition, including test equipment, tools issued to meet specifications (EBE), ISO requirements, etc., and maintain sufficient inventory to respond to standard calls.Develop and maintain effective relationships with customers, support Sales with initiations and follow-up quotations for customers. Interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the District.Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.Provide customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

Provide field service engineering and technical assistance to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment;Self-manage assigned projects for electrical equipment; knowledge of electrical test and diagnostic equipmentDeliver technical solutions to customersPerforms less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigationsSkilled proficiency in the following: Advanced Test Equipment Operation Advanced Troubleshooting Techniques Basic / Intermediate Protective Relays Intermediate PQ Measurements Disaster Recovery Rotating Machinery Protection & Control DesignFabrication techniques

As a Lead Field Engineer at GE these are a few of my responsibilities.-Serve as the primary GE on-site or mobile representative and Lead Program Manager (LPM) to an assigned customer(s)-Provide program leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines-In certain operations within a region, an LPM may have additional team leader administrative responsibilities to coordinate internal field service activities-Perform duties as the LPM for all assigned GE product lines and assist the customer with technical understanding of the operation, maintenance, and trouble-shooting of multiple types of GE products-Review effectiveness of maintenance actions to identify training needs-Apply Six Sigma analytical tools to assist the customer with proactive reliability and management-Assist customer with improving reliability and reducing cost of ownership-Provide single point of contact to the customer, customer team, and all other GE stakeholders-Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including; marketing intelligence and sales opportunities for services and support-Assist customer with spare parts ordering, issues resolution, and provisioning

As a Power Service Engineer at Control Power Concepts, I repair, maintain and troubleshoot mechanical and electronic equipment. We also specialize in testing, design, commissioning, and electrical protection in industrial settings. Other duties include performing scheduled maintenance to prevent mechanical malfunction; making repairs when equipment fails unexpectedly, traveling to satellite locations, including factories, power generating stations and other sites as required by customers. As traveling service engineers, we need to have well-developed communications skills to interact with on-site personnel.Using visual cues, computer software programs and diagnostic tools, we conduct routine or scheduled inspections of machines and equipment. We test components using measuring devices, to determine whether parts are faulty. Advanced electrical and electronic knowledge allows us to troubleshoot and solve issues. We may need to clean, replace or install parts to maintain smooth operation of machinery and equipment.

As a Special Electronics Devices Repairer I, repaired, maintained and troubleshot over 40 different electronics, computers and peripheral systems with a 100% rate of success. I worked as a team in a shop mixed with military and civilian employees to successfully identify malfunctions on over 2 million dollars worth of equipment, in a 3 month time frame. I Organized, categorized and accounted for millions of dollars worth of military equipment to be shipped to Iraq in support of Operation Enduring Freedom.

At America Online I resolved and assured a strong value in product to more than 25 people per day thus retaining money for the company by keeping members satisfied. I also troubleshot several computers per day. I was rated at a 98% member satisfaction rate for exceptional customer service resulting in the number 1 associate for the entire America Online queue. I retained and solved over 5000 customers technical issues in less than one year.

I helped to oversee the management and secure development of 20,000 inmates. I also counseled and enforced state laws and regulations to maintain order and discipline in the prison system.I successfully discovered over 200 items of contraband while conducting cell and living area searches and constantly maintained 100% situational awareness resulting in no serious incidents or accidents in 2 years.