Sean Stapleton Email & Phone Number

Reno, Nv, Us

Reno, Nevada, United States

🔳 Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.🔳 Prepare and deliver accurate quotes for tours, coordinating schedules and logistics for optimal operations.🔳 Schedule and oversee lead and contracted drivers, managing tour loads using TM management software.🔳 Handle claims, ensuring timely and effective resolution while maintaining clear communication with all parties involved.🔳 Assist with accounts receivable, ensuring accurate and timely billing and payments.🔳 Understand and manage driver expectations and equipment capabilities to ensure safe and efficient tours.🔳 Collaborate closely with the Vice President of Business Development and the Logistics Managing Director to align tour operations with business goals.

Reno, Nevada, United States

🔳 Matching low-income clients with volunteer attorneys and managing internal and external communications efforts. 🔳 Working to eliminate barriers to access the legal system for our society’s most vulnerable members in order to protect their rights, keep them safe, and to provide stability.🔳 Managing marketing, communications, and creative development; including coordination of advertising, events, digital and traditional communications.🔳 Outreach coordination, planning, and execution. Collaboration with community partners.

Reno, Nevada, United States

🔳 Building a first-class E-Commerce website for LEHR 🔳 Conceptualizing creative ideas with clients 🔳 Testing and improving the design of the website. 🔳 Establishing design guidelines, standards, and best practices. 🔳 Maintaining the appearance of websites by enforcing content standards. 🔳 Designing on-brand visual imagery for websites & clients. 🔳 Incorporating functionalities and features into websites.

Tampa/St. Petersburg, Florida Area

🔳 Created, tracked, and managed a growing Global Media department budget. Consistently surpassing financial targets while facilitating world-class productions.🔳 Establishing and implementing global standards and procedures while managing production on schedule and adhering to customer and market specifications for productions including the IRONMAN World Championship in Kona, HI; Humans of HOKA, and numerous other pieces of custom content for key partnerships.🔳 Managed effective and collaborative relationships with Editorial, Marketing, Information Technology, Legal, Media Research, Sales and Partnerships teams and all third-party vendors to ensure project objectives successfully met.🔳 Liaison between international production teams. internal staff, and freelancers. Facilitated the logistics of global operations of all scales.

865 S. Figueroa St.

🔳 Created, planned and executed a 360-degree integrated, multi-channel campaign across digital, print, broadcast, and social media to maximize revenue streams and engage with a global audience. 🔳 Increased social media reach and followers year over year while improving engagement, organic & paid reach.🔳 Increased returns on paid media campaigns by 40% in one year. 🔳 Increasing the quantity of paid media campaigns & geo-targeting efforts to drive attendance and awareness.🔳 Led collaborative efforts to develop marketing plans with Local Organizing Committee’s & Host Cities. 🔳 Planned, staffed and executed a grassroots outreach plan and ambassador team increasing local awareness through in-person contact. Increasing outreach efficiency while reducing costs over 50%.

Greater Los Angeles Area

Riverside, California

Reno, Nevada

🔳 Managed and created the association’s yearly reserve budget and expenditures; Reserve budget grew from approximately $300,000 in 2013 to $500,000 in 2014. 🔳 Improved association amenities through reserve budget expenditures, while maintaining optimal reserve funding levels. 🔳 Managed the association’s maintenance department. Hired and trained new employees for the compliance and maintenance departments. 🔳 Responsible for running compliance for the largest Home Owners Association in Northern Nevada, Somersett Owners Association.🔳 Revised and improved the Association’s architectural guidelines in 2014, incorporating building codes, and city and state legal requirements.🔳 Completed required testing and licensing to become licensed by the Nevada Real Estate Division as a Community Manager.

7650 Town Square Way. Reno, Nv 89523

• Assisted the Community Manager in day to day operations. • Ran compliance for the Somersett Owners Association, the largest, HOA in Northern Nevada. • Ran Architectural meetings for the HOA and revised guidelines to better fit customer needs and homeowner usability while ensuring guidelines fall within Nevada State, County & City legal requirements.

I worked nearly all jobs at the TCTC before being promoted into the HOA. Basically, I always work hard and strive to provide the best customer service possible. If there is one thing I've learned from my job history, it is great customer service skills.

Performed various customer service duties including valet parking, checking bags, events, and working with the Pro Shop to keep the golf course and driving range in line with the expectations of a PGA course and premier Country Club. Responsible for assuring pleasant customer relations and experiences.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

B.S., Criminal Justice - Pre Law

Activities and Societies: USAC - Study Abroad Consortium.Proud UNR graduate

Spanish Language And Literature