Sean Upton Email & Phone Number

Thule Air Base, Greenland

Insuring smooth satellite operations & communications at Remote Tracking Station (RTS) within the Air Force Satellite Control Network (AFSCN). Under the newly titled United States Space Force (directly under 23 SOPS). 24x7 work force of operations and maintenance technicians working with RF, digital telecom links, encryption and networking systems. Performing routinely scheduled preventive maintenance inspections (PMIs) and tasks.

Thule, Greenland

Responsible for conducting operations and sustaining the operability of communications and electronics equipment for an Air Force Satellite Control Network (AFSCN) Remote Tracking Station (RTS).

Greater Los Angeles Area

Oversee access controls for the company's network, applications and systems. Monitor identity management and user provisioning for all corporate and retail business users.. Review and audit user access rights in accordance with IT regulations. Provide hands on administration of multiple enterprise systems including SAP, JDE, Active Directory, Dropbox, SFTP, Footprints, STS, File Permissions, Oracle, AS400. Document system and process changes.

Los Angeles / Orange County, Ca

Contractual based on-call physical IT support technician for an IT/Intelligence Solutions company that supports local Government and State agencies that require an active Secret clearance upon entry. Various IT roles depending on the job. Peripheral setup and troubleshooting. Replace PC battery, hard drive and other components when needed. Oversees the move of workstations, printers, monitors, etc., from one location to another. Includes breakdown, careful packing and complete setup on far end.

Greater Los Angeles Area

Perform systems support for the office and other building tenants. Implement local and wide area networks for production, marketing and the general office. Provide technical hands-on services for maintaining the facility's software, workstations, servers, networks, storage, internet, video and phone systems and all other technical infrastructure. Handle wiring for phone systems and connectivity within the entire building. Control and maintain the building access entry system. Support A/V equipment in screening rooms used by clients to review dailies.

Baghdad & Taji, Iraq

Provided Tier 1 & 2 level support to base Military, DoD and Civilian personnel. Ensured that the lines of communication between the IT support group and military counterparts was maintained on a daily basis. First line computer support and troubleshooting for end-users, including proactive problem management activities to achieve increased call avoidance, improved asset use and decreased end-user downtime. Leveraged service desk best practices and process frameworks, such as Information Technology Infrastructure Library (ITIL) to drive continual process improvement.

Plano, Tx

Monitored customer WAN/Analog/Option 1 & 2 Frame Relay & SNA connections issues via several platforms and applicable systems to identify potential problems. Performed intrusive, non-intrusive & stress testing on Digital, Analog, Frame-Relay, Point-to-Point/Multipoint, DSO/T1 circuits. Proactively troubleshot customer’s source to destination connection issues, cabling devices, switch configurations, access to applications, VPN, Email and ISDN problems.

Richardson, Tx

Generated customs paperwork required for outbound overseas shipments. Closely involved in the clearing of goods being imported to the U.S. from Int’l agents. Handled customer relations involving technical support, monitoring status of service contracts and orders.