Sean (Hon Cheong) Wong Email & Phone Number

Sydney, New South Wales, Australia

Keeping the network strong and healthy. 1. Network monitoring and troubleshooting: I am responsible for monitoring the network for problems, troubleshooting issues that arise, and performing routine maintenance to prevent issues.2. Incident management: If a network issue is detected, I respond quickly to minimize the impact on users and resolve the issue as soon as possible.3. Performance monitoring: I keep a close eye on the performance of the network, including bandwidth usage and other key metrics, to ensure that the network is operating at peak efficiency.4. Configuration management: I assist in managing the configuration of network devices, ensuring that they are properly configured and up to date.5. Documentation: I maintain up-to-date documentation of the network infrastructure, including network diagrams, hardware and software configurations, and other important information.6. Collaboration: I work closely with other team members, especially with customer experience team and network team to ensure that the network is functioning properly and is secure.7. Process improvement: I often identify areas where the network can be improved and work with colleagues to implement changes that will increase efficiency, reliability, and security.

Melbourne, Australia

- Compile and improve technical tender document according to the client's high-level requirements.- Conduct market research related to best practices adopted by industry leaders. - PCI-DSS compliance re-certification. - Project management.- System integration, on networking monitoring and IT security equipment.

Kuala Lumpur, Malaysia

Responsibilities in presales and solution design:● Meeting customers to understand tender requirements. Provide pre-sales support, solutions and costings to sales team during tender period. ● Perform site survey at customer premises, solution design, integration and implementation of Satellite communications services, FTTx and IP services (MPLS).● Customer and service manager for small and medium sized enterprises (SME) accounts.● Vendor management such as SLA monitoring, performance evaluation and contract managements.● User acceptance testing with end customers.● Vendor management such as SLA monitoring, performance evaluation and contract managements.● Initiating internal work orders to internal counterparts and service orders (PR/PO) to vendors.● IP network design, multi vendors system integration and configuration, including routing protocol (OSPF, BGP), switching, QoS and VLAN design.● Support of Cisco VoIP for specific customers, configuration of dial peers and private line automatic ringdown (PLAR) on Cisco ISR 2911 routers.● RF Optimization, fine tuning parameters such as modulation codes and spectrum planning.● Network performance monitoring (Solarwinds-ip monitor), bandwidth optimization and troubleshooting.Presales achievements:● Design and integrated end to end network solutions to connect data and VoIP traffics between customer HQ and customer offshore oil rigs / vessels, which uses a mixed of FTTx and Satcom technologies.Solution design achievements:● Implemented QoS system in satellite communication hubs to improve customer experiences and reduce customer complaints. ● Implemented VLAN network to manage multiple satellite communication hubs in data center.

Kuala Lumpur, Malaysia

Technical ordering via SAP system Ensuring Costings and Discounts provided by Solutioning team are correctly applied into the SAP system.Coordination with the commercial / logistic team on equipment deliveries

Selangor, Malaysia

Managing Satellite Communication System on shore and offshore. Providing 24 x 7 support to fleet engineersSystem integration with fleet IT and POS systems

Kuala Lumpur, Malaysia

Responsible in implementing satellite communication projects for oil and gas customer such as Shell, Petronas, BP.Responsible in managing project related activities, such as project costings, logistic delivery mattes ( tax exemptions, inco term, delivery strategies), installation scheduling and technical acceptance test.Responsible in resolving technical related activities - customizing solution for customersPre-sales and post sales supports.