Sean Crites Email & Phone Number

Anchorage, Alaska, United States

Anchorage, Alaska, United States

* Trained and mentored lower-level Engineers within the workgroup in server and application operations.* Designed and maintained system documentation for infrastructure technology installation, configuration and troubleshooting.* Diagnosed problems with existing hardware and software components and resolved them in a timely manner.* Planned for and coordinated upgrades, patching, and maintenance of server and networking systems.* Configured routers, switches, firewalls and wireless access points according to best practices.* Communicated complex information to people of varying levels of technical knowledge.* Collaborated with engineers and software developers to select appropriate design solutions and ensured compatibility of system components.

* Planned for and coordinated upgrades, patching, and maintenance of enterprise server and storage systems.* Monitored system logs for any suspicious activity or errors that need further investigation.* Selected hardware and software components required to meet user needs.* Evaluated current and emerging technologies to assess cost and compatibility.* Maintained existing hardware and software with scheduled updates and patches.

* Monitor and troubleshoot telephony, transport, IP core infrastructure and associated systems.* Provide incident management for managed services and customers in compliance with their service level agreements.* Provide Level 2 support for network incidents.* Act as an escalation point and Subject Matter Expert for other Network Technicians.* Work closely with customers of various backgrounds in order to facilitate quick network restorations.* Provide incident management and advanced operational support during network outages, maintaining thorough documentation and support logs.* Troubleshoot complex network topologies to include working with other carriers’ support staff.* Clearly and effectively communicate technical information to non-technical audiences.* Work with law enforcement agencies to locate lost/missing individuals.

* Monitor ISP network and server infrastructure and provide proactive incident resolution.* Monitor and troubleshoot PPPoE, TLS and L3 VPN customer networks.* Provide technical guidance and mentoring support for IP Engineer Associates.* Provide operational monitoring, support and troubleshooting for ISP infrastructure.

* Monitor ISP network and server infrastructure.* Provide Level 1 triage and troubleshooting support for managed customers using various surveillance and monitoring applications.* Work with customers and other internal resources to quickly resolve customer incidents.* Provide technical escalation path for Internet Technical Support Reps.

* Provide Level 2 hardware and software support/troubleshooting to end users via telephone and email.* Communicate with customers to provide and process information in response to inquiries and concerns about company products and services.* Establish, maintain and increase customer satisfaction in a professional and courteous manner.* Assist other Support Reps in troubleshooting difficult or time-sensitive issues.* Provide escalation, mentoring and subject matter expert support for Level 1 & Level 2 Tech Support Reps.

Anchorage, Alaska, United States

* Provided technical support for live studio broadcasts and remote locations.* Utilized advanced software tools for editing purposes.* Trained junior staff members on proper usage of broadcast equipment according to safety guidelines set forth by regulatory bodies.* Developed comprehensive documentation for all broadcast systems including maintenance logs, wiring diagrams and system configurations.* Configured IP networks for streaming applications used in radio and television production.* Successfully installed, configured and maintained broadcast equipment such as routers, switchers, audio boards and video servers.* Conducted periodic maintenance checks on broadcast equipment to detect any potential issues before they become major problems.* Determined number, type and approximate location of microphones needed for best sound recording and transmission quality and positioned them appropriately.* Produced graphics for broadcasts.