Human Centered Design (HCD) and User Experience (UX) Practice Area Lead, responsible for growing and leading RIVA's HCD & UX delivery teams as part of our overall Digital Transformation solution.

Human Centered Design (HCD) and User Experience (UX) strategy, research, and evaluation consulting.

Vice President of User Experience, responsible for delivering business value by building Collabralink’s User Experience (UX) and Human Centered Design (HCD) practice. CollabraLink is a digital service consulting firm for the Federal government and my key responsibilities included:* Defining and leading CollabraLink's Digital Service Design go-to-market strategy, leveraging User Experience (UX) and Human Centered Design (HCD) methodologies* Growing Collabralink's Digital Service business, including playing leading roles in the capture of several large Federal digital service contracts* Building CollabraLink's Design Practice, including hiring and managing UX and HCD professionals, (UX designers and user researchers) for delivery teams across the company* Defining UX and HCD delivery standards, including the creation of delivery playbooks, templates, and standard operating procedures (SOP's)In 2022, CollabraLink was sold to a private equity firm, which sought to acquire advanced digital service delivery capabilities, including Agile software development, product management, and human centered design. CollabraLink is now known as Groundswell.

After the January 2017 acquisition of Aquilent by Booz Allen Hamilton, I joined Booz Allen's Strategic Innovation Group (SIG) Digital practice. I led a team of 70+ Human Centered Design (HCD) / User Experience (UX) professionals. I was responsible for:• Enhancing Booz Allen's Digital Experience solution• Growing Booz Allen's Digital Human Centered Design (HCD) and User Experience (UX) business • Building talented, agile, Digital Experience teams for project execution

Principal/Director of Digital Services and champion of Human Centered Design (HCD) / User Experience (UX) for Aquilent, a 400 person digital service consulting company for the federal government. As the Digital Services and Human Centered Design (HCD) company leader, I built our HCD practice and led a team of over 100 User Experience (UX) professionals. I was responsible for:• Leading Aquilent's Digital Services and Human Centered Design (HCD) solutions• Growing Aquilent's business by selling Human Centered Design (HCD) and User Experience (UX) solutions throughout the Digital Services capture and sales lifecycle • Building talented, agile, Digital Services teams for project executionAquilent was acquired by Booz Allen Hamilton in January, 2017; a top driver for the acquisition was our Human Centered Design (HCD)/User Experience (UX) practice.

Director of User Experience (UX) for Aquilent. Responsible for managing all User Experience (UX) and Human Centered Design (HCD) activities company-wide. Major accomplishments:• Designed, built, and sold Aquilent's User Experience (UX) Solution• Captured Aquilent's largest single-award digital, User Experience (UX) solution federal BPA contract• Built Aquilent's active UX Community of Practice (CoP)• Grew Aquilent's UX practice from 13 to over 100 staff in the UX Career Path

Director of User Experience for K12, a publicly-traded online education company that provides curriculum, delivered over the web, to K-12 students. Hired as one of the first 40 employees to design, evangelize, and implement a user-centered design methodology across the company. Major accomplishments:• Deployed a company-wide User-Centered Design (UCD) process that ensures measurable product usability throughout K12’s product development lifecycle• Created a culture where user needs are the focus of all design and development activities, while simultaneously balancing the business needs of the company• Managed a team of usability specialists• Designed and built company usability lab• Utilized UCD tools such as task analysis, personas, user profiles, cognitive walkthroughs, usability testing, online surveys, and focus groups• Presented usability data and reports to internal and external business stakeholders to drive improvements• Launched the pre-IPO K12 Online School

User Interface (UI) and Usability Manager of a creative group that was responsible for the usability and ‘look and feel’ of all products at an online, B-2-B, E-commerce, startup. Major accomplishments:• Managed all UI activities for a company of 300 employees, directly managing a UI team consisting of Information Architects, Usability Engineers, Graphic Designers, and UI developers• Ensured usability of all products using a User-Centered design (UCD) methodology• Managed all UI-related work requests and assigning responsibilities to UI team, while also maintaining a full UI design workload

Senior User Interface (UI) Designer, responsible for user interface design and usability testing in an advanced User Interface group. Responsible for ensuring that user-centered design was successfully ingrained in the fast-paced software development cycle, from idea development through product rollout. These efforts are looked upon as a ‘best practice’ at GE and have reduced support call volume and increased user satisfaction. Major accomplishments:• Led user-centered, interface design, on cross-functional development teams, which included marketing, sales, and engineering team members. Platforms were primarily Windows (Visual Basic for mock-ups) and Web (front-end design/development in HTML.) • Produced high-fidelity sales demos for sales/marketing teams• Integrated iterative user interface design process into the software development life cycle, through requirements gathering and definition, prototyping, design, and implementation• Designed and conducted formal, lab-based usability tests• Performed customer visits, sales calls, and on-site usability testing to ensure customer satisfaction and involvement• Mentored graduate student interns in the HCI/HF field• Prototyped extensively in Visual Basic, HTML, and for brainstorming--low-fidelity pen and paper storyboards• Performed 20+ heuristic software evaluations• Wrote user interface style-guides for a variety of GEIS products