Sean Gilbert Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Role moved to the Global Online Enrollment Center becuase of COVID in 2020Became a Senior Enrollment Counselor after 5 years of service at CCUPursued warm leads and followed up with needs assessments Evaluated right fitAnswered prospects' questions and concerns and overcame obstacles Assisted with registration process Gathered financial aid options to meet needs of potential students Regularly sent emails and text templates created by the marketing team and gave feedback on new template ideas.

Same as Global Online Enrollment Counselor except with in-person meetings to create professional relationships with prospects that could lead to enrollment in academic programs Worked out of CCU’s Colorado Springs location, worked events by representing CCU at community colleges, transfer fairs, concerts, state fairs and other networking events Prospected strategic partnerships with businesses and churches to offer tuition discounts Wrote and was the voice of a Colorado Springs local radio advertisement to market CCU Regularly led weekly team Bible studies

Entering carrier profiles into our PCS databaseHandling important paperwork when doing business with new carriersUsing monitoring websites to analyze potential carriers to do business with (Carrier 411, Internet Truckstop, TIA Watchdog)Approve or disapprove carriers from hauling customer's freight Develop relationships with carriers that haul customers' freight over the phone for future loadsHold brokers accountable to company policy for carrier complianceContact carriers' insurance companies to verify proof of insurance Do my due diligence to verify that potential carriers meet the company's policy for carrier compliance

West Chester, Oh

Providing excellent service to customers regarding many different inquiries Using the company database to enter in new orders or look up old ordersRecommending products to customers based on need or descriptionSelling products to customers that are on discountFinding alternative products that fit customers needs if the product they inquire about is sold outUsing active listening and problem-solving skills to deescalate angry customersResearching the catalogs to gain a better understanding of a customer's inquiry. Offering dissatisfied customers with appeasement gift certificates in response to a service failureExercising knowledge of 5 different brand companies and transitioning from brand-to-brand with each new callCommunicating with leadership when customer requests to speak with supervisor and making the appropriate transfer

Summer Internship for Communications degreeBlog writingVideo blog editing and shootingCustomer serviceAnswering parent e-mails and phone callsTour givingLead the Communications team and the "Camper Connect" program

Carlson Hall

Programming events for residentsEnforcing rules and expectationsCommunicating disciplinary actionsProviding housing options for residentsLaying out what rooms are available and filling out paperworkProviding housing service for residents

Teaching Sunday schoolProgramming events for junior high and high school studentsPreaching sermonsOrganizing leadership and parent meetingsCommunicating events via e-mail, social networking, mailings, word of mouthHelping lead and implement the junior high mission trip