Salesforce is the Customer Success Platform. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.

Tata Consultancy Services is a global leader in IT services, digital and business solutions organization that delivers trusted results to global business.► CX/CRM Practice Sales and Development. Leveraged my deep CX/CRM experience, business acumen, and subject matter expertise, to enable industry-leading customer engagement strategies for my clients.

Rule Financial, now part of the GFT Group, is a leading independent provider of advisory, business consulting, IT and software services to the investment banking, asset management, wealth management community.► Practice Development. Leveraging design thinking, co-lead building out the first North America User Experience (UX) practice for the firm’s clients.

Infosys is a global leader in consulting, technology, outsourcing, and next-generation services. Enables clients, in more than 50 countries, to transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.As NA Social CRM Lead, I managed the global team developing CRM solutions, sales, POCs, thought leadership and served as coach and mentor to colleagues across divisions.► GTM CRM Lead. Developed and delivered the integrated social, local, and mobile product go to market plan, launched at Oracle Open World, covering next generation sales and marketing customer engagement.► Marketing Process Optimization. As part of marketing operations for a large New York client, I re-architected 25 partner on-boarding processes to 3, reducing cycle time from 2-3 months to 2 weeks.

Accenture is one of the world’s leading strategy, digital, technology and operations company, with more than 319,000 people serving clients in more than 120 countries.I was an integral member of a team that created differentiated value propositions and next generation business and technology offerings to take to market. Built strong, strategic partnerships with stakeholders across organizations to understand core business processes, keep cross team communications on course, and ensure the success of critical firm-wide initiatives. Representative engagements:► Omnichannel Customer Service Architecture. Provided the strategic roadmap design and leadership for the migration of one of the largest CRM public sector deployments (NY311) to an omnichannel architecture, enabling self-service, mobility, email, video and web channel access.► Partner Sales Channel Management. Partnering with senior client stakeholders, I developed the enterprise-wide partner sales business strategy and PRM architecture that dramatically streamlined a high cost 2,000+ shadow IT application ecosystem.► Sales Transformation. Identifying key business capabilities and business processes for improvement, I worked closely with Marketing, Sales, and Channel executives to build channel sales business and technology capabilities. Targeted core business functions to deploy in the worldwide strategic roadmap sessions in Munich, Singapore, and Palo Alto.