Sean Cummings Email & Phone Number

United States

Papaya Global offers a total workforce management solution supporting all types of global workers payroll and payments in over 160+ countries.The automated cloud-based SaaS platform provides administrators an end to end solution from onboarding, through cross border payments.

Remote

Onboarded over 14 Mid-Market Implementations Managers while directly overseeing and leading a team of 8 Implementation Managers. Successfully managed a dynamic team handling 20-25 concurrent SaaS projects for clients with up to 200 employees. Achieved significant improvements in project efficiency and heightened client satisfaction through strategic leadership and collaborationGuided a strategic analysis in Q4, resulting in a substantial 72% increase in bookings, reaching $19.8 million. Direct reports, through effective leadership, generated $2.1 million from 111 new starts in January, showcasing a proactive approach to capitalizing on enhanced sales opportunities.Initiated and led regular meetings with Sales Leaders, fostering collaborative efforts and providing valuable insights. Achieved significant outcomes, including improved sales close rates, a notable 3% reduction in client churn, and enhanced Customer Satisfaction (CSAT) scores.

Tempe, Arizona, United States

Managed up to 30 simultaneous implementation projects, consistently achieving a Net Promoter Score average (NPS) above 92%. Documented substantial business growth, securing a commendable $6 million in Software as a Service (SaaS) Annual Recurring Revenue (ARR) over a 5-year period.Championed transformative initiatives as the team lead and Subject-Matter Expert (SME), steering a group of 15 implementation managers.The outcomes documented significant advancements in operational efficiency, reducing time-to-complete metrics, and elevating the overall client experience, as evidenced by notable increases in both CSAT (4.0+) and NPS scores (72+).Managed a team of four implementation specialists, offering comprehensive guidance and support throughout project lifecycles, leading to an impressive 95% on-time delivery rate.Designed procedural playbook for a new offshore team pilot, successfully reducing data entry time and optimizing the implementation processes, resulting in a noteworthy improvement of seven business days.

Tempe, Az

Crafted a procedural guide for Zenefits Payroll escalations and client churn, ensuring a systematic approach to addressing issues.Methodically tracked analytics for each client interaction and delivered weekly root cause analysis, pinpointing core issues and proposing effective solutions for implementation.Collaboratively supervised alpha testing for a critical Zenefits Payroll initiative, orchestrating the seamless introduction of a cutting-edge tax engine to elevate payroll processing and support for State tax agencies.Recognized for outstanding contributions, I earned a promotion to the implementation team, playing a key role in crosstraining the team on the innovative internal payroll platform following the successful rollout.

Tulsa, Oklahoma, United States

Administered robust training programs for consumer banking personnel, utilizing both virtual and classroom formats. Specialized in onboarding new hires, offering targeted feedback on 30-60-90-day plans to facilitate seamless integration and accelerate their impact within the team.Supported the Regional Operations team in executing branch location audits, conducting quarterly operational assessments, and promptly responding to security incidents. Concurrently, assumed responsibilities to update staff development materials to minimize recurrence of findings and contribute to ongoing team growth.Launched two strategic initiatives that revolutionized operational efficiencies in the consumer banking division, resulting in a substantial mitigation of losses at the retail bank teller line. Managed the implementation of a cutting-edge platform, elevating teller and banker efficiencies by an impressive 27%, and enabling the seamless adoption of resource-efficient staffing models. Innovatively introduced a state-of-the-art cash machine system, delivering an exceptional 11% reduction in loss/balancing errors, showcasing a track record of proactive problem-solving and driving impactful results.

Scottsdale, Arizona

Excelled in comprehensive loan management, including origination, and portfolio management. Proven expertise in analyzing financial statements, assessing credit risk, and structuring loan packages to support diverse business needs. Adept at building lasting client relationships, ensuring successful loan outcomes, and contributing to overall business success.

Bachelor Of Science - Bs, Business Administration And Management, General

Education record