👋🏼 Sebastian C. Email & Phone Number

California, United States

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Palo Alto, California, Us

My time at Paradigm has been transformative. I partner with HR professionals and Executives in mid-market and enterprise tech, investment banking, sports, consulting and non-profits organizations to understand how our Diversity, Equity and Inclusion services can strengthen their culture. I currently lead the Customer Success function for paradigmreach.com, which offers premium DEI eLearning. I have learned about objective decision making, the power of allyship and how to foster a sense of belonging at the workplace to strengthen the culture of the company, so that everyone can bring their best self to work every day. I'm an advocate of DEI and will forever look for new ways of helping others become inclusive leaders. ______Paradigm is a strategy firm that partners with innovative companies to build stronger, more inclusive organizations. We believe that with the benefit of diverse perspectives, our clients will design better products, deliver better services, and build a better world. Since our founding nearly three years ago, we have worked to grow diversity and inclusion in more than 300 companies across a range of industries, from technology and financial services to law and media.

San Francisco, California, Us

The power of behavioral analytics to build engaging products is phenomenal. Product Managers all over the world try to build experiences that drive the true value of the products they build. I helped 15 strategic clients, who represented $4MM in ARR, use Amplitude to prioritize their product investments and understand how to bring a new way data-driven way of thinking into their enterprise. I maintained 95% retention and contributed 210K in expansion and negotiated the early renewal of 2 enterprise clients that had experienced low engagement, by experimenting with new adoption tactics with individual users of the platform and running effective training workshops.Influenced various product improvements that had a positive impact on client's adoption of the platform. Worked with cross-functional teams to facilitate implementation, drive growth, renewal, and expansion. Achieved 100% of adoption goals in Q1 and Q2 by partnering with key stakeholders in the enterprise, developing rapport and strong relationships with C-Level contacts.Developed and executed success programs and product analytics training frameworks for product managers, growth marketers and data science leaders in Fortune 500 companies.

Oakland, California, Us

When we present ideas, we are looking for people in front of us to take action. I coached more than 90 mid-market and enterprise businesses on how to use visual storytelling to deliver engaging presentations that helped their customers take action. Managed a $2MM book of business, contributed $60K in expansion and achieved 92% customer retention. Became the company’s product expert and trained colleagues in the use of Prezi to improve internal presentations. Created innovative learning materials to help users gain new skills while driving adoption and advocacy in their organizations. Used data-driven analysis of user activity to improve client engagement and develop outreach campaigns in collaboration with the marketing team to increase product usage.Conducted webinars to assist the marketing team in lead generation and facilitation of the pre-sales process.

San Leandro, California, Us

Created new company branding to improve customer acquisition and retention for B2B business unit Buypermanentmakeup.com, identified and established new distribution channels, implemented new business processes, and cost-effective marketing strategies; implemented a new e-commerce platform which included a new landing page builder, multiple payment gateways, flexible themes, new marketing collateral, email automation tools, and loyalty programs.Implemented Shopify to improve customer experience and acquisition, which resulted in purchase conversions improvement from 0.8% to 3.75%, improved organic traffic by 10,000 monthly visitors and added 50 new clients per month within the first 3 months. Increased average order values for buypermanentmakeup.com by developing new upsell retargeting campaigns with an agency which resulted in a 12% increase in month over month revenue.

San Jose, Ca, Us

Managed 180+ customers in the Northwest region of the U.S. Maintained a 93% renewal rate, negotiated renewal contracts and contributed to expansion goals. Expanded 20% accounts which resulted in 400K in additional ARR for the company. Developed on-boarding and engagement assets to facilitate implementation and increased product adoption for change adverse clients. Trained new customer success managers, ensuring quick and effective adaptation to company culture and processes. Saved 2 important clients (representing 50K in revenue) by negotiating customized training programs for fast adoption, resulting in renewal and customer stories.

San Leandro, Ca, Us

Founded and incorporated OT with the purpose of bringing affordable prescription eyewear to the Hispanic Market in the US. Developed the supply chain from end to end. Negotiating distribution deals with eyewear manufactures and designers, identifying strategic RX lab partners, and building customer service structure. Developed first B2B partnerships with clients such as Kaiser Permanente. Designed 2 collections of in house brand with custom wood frames. Hired first team members. Developed training materials and coaching strategies to ramp new employees. Designed website, marketing collateral and partnerships with sporting leagues to launch the brand.

Developed go to market strategies for the first SOL Republic headphonesPresented a report on marketing events to launch the brand and products

Barcelona, Es

Led a group of 4 consultants in the development of the manual and strategy for the assignment of company expatriates.

-Liaison of the Consulate General with the member of the Diplomatic corps of the San Francisco Bay Area-Administrative assistant to Consul General Jose Miguel Castiblanco-Event coordination and execution for the firs Bicentennial celebration of the Independence of Colombia in the Fairmont Hotel in San Francisco. 300 attendees. 40 diplomats.

San Francisco, Ca, Us

Assisted in the research and documentation of the WASC accreditation of the University of San Francisco.

Master Of Business Administration (Mba), Global Entrepreneurship And Management

Master Of Business Administration (M.B.A.), Global Entrepreneurship And Management

Master Of Business Administration (M.B.A.), Global Entrepreneurship And Management

Bs Business Administration, International Business

Study Abroad, Italian

As, Associate In Science Degree

International Business Administration