Sebastian Morón Email & Phone Number

Orlando, Florida, United States

Specializing in the process of systems integrating together in order to increase max output for customers on their daily activities. System integrations include Salesforce, FollowUpBoss, and Zapier. Manage overseas call centers to generate new pipelines of income through external contractors. Responsible for business production on a day to day basis which is responsible for generating $3,000 to $10,000 dollars daily. Coordinate with client and team members to resolve issues, reduce risk, and enhance user satisfaction. Maintain knowledge on all new technology and provide required training and coordinate with various teams to provide support to all new system integration. Perform troubleshoot on all production issues and recommend appropriate solutions for the same and monitor integration activities. Develop content for new procedures and integration. Manage overseas call centers in order to increase monthly sales and membership signups. Implement Kixie CRM into company logistics to manage overseas calling teams. Generate weekly and monthly reports to track results of overseas call centers. Implement new quality control protocols to control product standards in order to reduce risk. Manage production side of company, which generates $3,000 to $10,000 dollars daily.

Orlando, Florida Area

Managing the process of billing, renewing, and cancellation for customers while serving as the main point of contact for over 500 members. Train and manage membership services team in order to properly handle customers' demands and different situations. • Oversee all elements of the system automatic renewal process such as reactivating memberships, skipping billing cycles, and cancelation processes; such as refunds and bank disputes.• Serve as the main point of reference for over 500 members by thoroughly answering questions and completing duties related to account service and customer service needs.• Train and manage the development of new membership team members.• Drive strategy around attaining results such as increasing customer satisfactions, customer retention, and increasing membership sales• Increase customer retention by 50%• Create and implement short and long-term for the year with the goal of increasing membership sales and monthly member retention rates.• Analyze, adapt, and implement new strategies and systems to fit the organizational mission.• Work directly with the production team and design team to develop new methods of developing product, increase production speed, and production quality.• Evaluate the addition of new products in order to add value to members and remain aligned with business objectives.• Record customer feedback and demands in order to optimize experience with website, application, and financial performance.• Track and oversea logistics of products from vendors and to customers.

Orlando, Florida Area

Experience in the importance of guest services, stadium security, and game day operations department in order to properly host an event which follows MLS, NWSL, and OCB standards and police rules. Responsible for overseeing the home locker room, visiting locker room, and referee locker room while serving as main point of contact. • Interacting with other departments to coordinate game-day activation movements pre-game and post-game onsite logistics setup and teardown.• Supervise home locker room, visiting locker room, and referee locker room: serve as main point of contact for ingress and egress movement.• Coordinate with membership services team to execute off season events for season ticket holders. Events include open practices, tournaments such as: All Star week, Florida Cup, She Believes Cup, and Cure Bowl. • Serve as liaison for referees during the whole season (Orlando City Soccer Club, Orlando Pride, & MLS All-Star game).• Ensure game-day needs are met for MLS, NWSL, and OCB standards in order to provide best game-day experience.

Orlando, Florida Area

Learning the operations of a small business in order to continue growing while being able to provide the best experience possible to current clients and new clients. Implement new marketing strategies to grow and develop academy and travel team players. • Maintain and update monthly spreadsheets for all player and parent information.• Complete inventory checks accurately and prepare documentation for new orders.• Operate TeamSnap on a daily basis to update and inform all teams within Ronaldo Academy.• Manage and update social media accounts (Facebook & Instagram).

Orlando, Florida

Working with University of Central Florida marketing department in order to assist with marketing initiatives geared toward promoting athletic sponsored events, home game sponsor promotions, events and hospitality logistics. While also gaining exposure and experience in customer experience techniques, brand marketing, and advertising. • Assisting the operations manager with vendors to include organization, fielding questions, and vendor coordination, check-in and layout.• Collect feedback information and data to increase customer satisfaction and retention.• Handling customer service inquiries, problems as a fan ambassador service role.

West Palm Beach, Florida Area

Safely and efficiently valeted guest automobiles to designated parking locations while following company policies and procedures. Responded to all guest and visitor inquires and resolved complaints accordingly. Demonstrated professionalism and courtesy that earned the trust of customers in order to enhance their experience.• Recorded each and every car that was parked in the garage and maintained an up-to-date log.• Responded to all guest and visitor inquiries and resolved complaints accordingly.

West Palm Beach, Florida Area

Provided exceptional service to all guests by assisting them in an efficient, courteous and professional manner. Hands-on experience in safely and efficiently moving vehicles to designated parking locations and ensuring that they are returned in the condition that they were handed over in.• Assisted in management duties such as training new employees, traffic control, money collection, and held accountable for carrying large amounts of money.

Bachelors Of Science In Business Administration, Marketing, Senior

Activities and Societies: American Marketing Association

Study Abroad- Doing Business In Hong Kong

• Describe the environmental factors that have shaped Hong Kong as one of the world’s best cities to do business • Define Hong Kong’s.

Associate Of Arts (Aa), Marketing/Marketing Management, General