Stephen Brennan Email & Phone Number

Surrey, British Columbia, Canada

Help desk support for Crescent’s head office employees and field personnel.Support of Windows 7 environment and Office 2013Implemented a VB/Javascript based printer mapping tool on SharepointNew user setupsTravelled to field for hands-on supportFirst tier support of Qbyte, CS Explorer, etc and escalated to appropriate support when neededCitrix.

Calgary, Canada Area

• Head office deskside support for one of Canada’s largest oilfield service companies.
• Provides software and hardware troubleshooting for a Windows XP and later Windows 7 environment where Dell is the primary vendor
• Responds to help tickets through Service Now ticketing system
• Manager of the organization’s print servers
• Designed an online printer mapping tool that utilized graphics, JavaScript, and IIS
• Complemented for being highly innovative and thoughtful

• An onsite computer support role for 2 of IBM’s client accounts, ABB Engineering and Alberta Health Services. This was a Tier 2 deskside role.
• Responded to help tickets created through IBM’s ManageNow ticketing system for deskside resolution of problems including software, hardware, network, security, VPN, and mobile devices.
• Acted on Change tickets for installation of hardware/software in the environment
• Environment primarily IBM/Lenovo laptops as well as high performance CAD stations
• Sole deskside tech for ABB sites in western Canada
• Full receiving duties for new hardware shipments

• Jacobs Engineering is one of the world’s largest engineering companies. This was a Tier 2 deskside support role.
• Built and rolled out new PCs using Altiris Deployment Server
• Responded to helpdesk tickets created in Altiris, subjects including PC/Laptop hardware troubleshooting, software troubleshooting, printer repair and escalation, and assisting in the diagnosis of network problems
• Completed software/hardware work requests generated in Outlook forms
• Fulfilled role in Jacobs main Calgary office and later given responsibility over 3 satellite offices around the city as well as duties at Jacobs sites in and around Fort McMurray
• Consistently dealt directly with users to diagnose problems and ensure minimal disruption to mission-critical projects

• Iron Mountain is the world’s largest file and data storage company.
• Aided in the day to day operations of the Safekeeper record-keeping software
• Provided deskside troubleshooting of software for Windows 2000/XP computers with a strong emphasis on Microsoft Office and Outlook as well as network sharing and printer connectivity
• Conducted break/fix services for company workstations
• Provided troubleshooting for indexers connecting to server-based Access databases

• Solely responsible for all helpdesk and network maintenance in an office/industrial environment.
• Administrated an Active Directory Windows 2000 Server environment with approximately 50 Windows XP & 98 clients
• Set up new user accounts and email
• Wrote company’s first computer usage policy
• Performed deskside support duties for office and production floor computer users
• Performed software and hardware troubleshooting